Network Support Analyst

We are looking for a **Network Support Analyst**for a **12-month contract position, with possible extensions** in **Saskatoon, Saskatchewan.** **Must be legally entitled to work in Canada.**

**Hybrid schedule, at least 3 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role**

**Role Description**

**Responsibilities**
- Operate; maintain support the site/plant LAN/WAN infrastructure and associated LAN/WAN service objects and the LAN drops/access points for Local Network connected “end user” devices such as desktop, printers, multifunction printer, plotters, scanners, Wireless nodes, mobile devices, as per defined service levels.
- Network design/architectural design support.
- Video Conferencing technical support
- VOIP Network Telephony Support
- Wireless Network Support
- Provisioning, operate and support.
- Support Citrix Load Balancer, Cisco IOS, Cisco hubs, routers, Cisco Catalyst Switches, LANSpan IP, ISDN, xDSL, SONET, Satellite, Wireless, Ethernet, Fast Ethernet, Gigabit Ethernet
- Implement software patches, upgrades, or refreshes to hardware or software upgrades or patches.
- Planning Network changes with third party vendors
- Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.
- Monitoring, gathering, and logging key system metrics for network connections and devices related to availability, latency, utilization, and memory usage using TCP/IP tools and standards such as ICMP (Ping), SNMP (Simple Network Management Protocol and RMON (Remote Monitoring).
- Security monitoring via firewall agents to detect attacks. The use of the IDS/IPS probes to trigger alerts on possible intrusions.
- Maintain network software level at current versions release n-1 of the current vendor releases.
- Provide Multi-Homed, Highly Available Internet Connectivity service.
- Configure the switches and Virtual Local Area Networks for allocated Internet connectivity.
- Follow ITIL disciplines to execute incident and problem management processes.
- Incidents from the Service Desk are processed according to defined SLUs within the trouble ticket system.
- Respond to security incidents triggered through firewall monitoring, IDS or CIRT (Computer Incident Response Team).
- Manage LAN/WAN asset Installation, Moves Adds and Changes
- Implement and manage IMAC’s to site LAN/WAN services
- Installation of switches, routers, firewalls, and other network related assets at a new or existing site/plant,
- LAN network devices such as printers, scanners, plotters etc.
- Provisioning LAN access connections for work crews in special trailers and other provisional set ups.
- Creation of LAN extensions to buildings within a site
- Maintain a topology map of all critical LAN/WAN equipment and circuits.
- Use of asset management tool (SAP) and processes to track (add, move, remove) all network equipment and circuits throughout the province.
- Ensure that the network security complies with Security policies and standards including the following and adapt to required changes over time
- Provide a physically secure environment and controlled physical access to LAN/WAN network service objects such as switches, firewalls, and routers
- Implement the network security and access security practices, including firewall rules and intrusion detection to the site LAN/WAN service
- Resolve and restore any performance issues e.g., LAN drops, subnets or overall, LAN/WAN performance.
- Identify potential areas as” early warning” alerts on capacity/capability limits for this service.
- Capture and report critical network metrics such as availability, latency, utilization, and memory usage, which are measured and collected at periodic intervals.
- Firewall and IDS logs are also collected.
- Identify and assess any anomalies in metrics.
- Implement the refresh program/plan for the LAN/WAN service assets, as per a mutually agreed schedule with Asset Management and T&S Management.
- Perform testing and commissioning on base design as driven by “base” operational/maintenance changes i.e., enhancements, refreshes, service patches, hardware replacements, configuration changes etc.
- Disaster Recovery
- Network components of DR tests are planned and executed on a regular basis.
- Plan for network recovery activities with third-party vendors.
- Certified cabling plan
- Performance and Capacity reports
- LAN/WAN asset refresh plan
- Network (LAN/WAN) architecture diagrams.
- Configuration Records
- Expected to share responsibility with the Network Support Team to provide 7 x 24 rotational On Call Support

**Required Skills and Experience**
- Cisco related certifications (CCNA, CCNP, CCSP)
- Cisco/Tandberg related certifications (TCAP, TCEP)
- Experience with Cisco equipment is a required

**InSync Systems Inc.** is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across mu