Current jobs related to IT Support - Saskatoon - Compest Solutions Inc

Job title: IT Support/ Workplace Technology Support Analyst

**Location**:( **Onsite 5 day in Saskatoon, Saskatchewan (SK), Canada** )

**Position Type-Regular** Full-Time Contract

**Please reply** with your **expected Contract range--**

**Job summary**

Providing in person, **face to face and remote support to users at a Resources Company via a Technology Hub**. Working with a team of support analysts locally and globally, providing front line end user support for issues r**elated to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM. Incident Resolution, Request Fulfilment, End User Inductions and Training, Hardware Asset Management and hands and feet support for remote team**

What are the top 3 skills required for this role?

**1. Strong Level 1 / 2 Desktop Support Experience**

**2. Strong Operating System and Application Support Experience - with focus on Mining Applications**

**3. Strong Communication, Interpersonal and Customer Service Skills**

Working with a team of 3 - 4 Desktop Support Analysts locally on site
Working with a team of 6 Desktop Support Analysts across Canada and USA
Working with a team of 50+ Desktop Support Analysts Globally
No direct reports

Client defined SLAs and Metrics in line with Industry standards / ITIL practices

ITIL Qualification preferred
Tertiary Qualification in Information Technology or equivalent
Experience in manufacturing or mining industry highly desired and preferable

This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Global Resources company via a central location known as a Technology Hub.

The role will require regular travel to the client’s mine site to provide in person face-to-face technical support to users based at this location. This will provide exposure to the clients' operations in the mining industry, and the related technology.

The role will see you work with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), **Unified Communications, Printing, and Mobile Devices using MDM.**You will be responsible for accurately maintaining the **clients Asset Management database and driving service and process improvements.**

You will also provide training and user education to the clients’ staff, ensuring they are aligned with company policies, IT best practises, security protocols and appropriate usage.

**The role will require you to record and update all customer contacts in the appropriate ITSM toolset and follow best practises / adhere to recognised processes (e.g. ITIL)**

You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction.

**The role is 100% in person / in office.**

2. Key Responsibilities - list what the person will be doing on a day to day basis:( 80 percent of the role)
Level 1 / 2 Desktop Support (Face to Face and Remote)
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures - coordinate with Hardware Service Provider for replacement parts and warranty repairs

**Hands and Feet Support for Remote Resolver Teams - 10 percent of the role**

**Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles) - 5 Percent of the role**

**Event and Townhall Unified Communications Support (Webex, Microsoft Stream) - 5 percent of the role**

3. Job Requirements
As per the 2006 Age Discrimination Act please do not specify number of years experience. Use words like Extensive, Strong, Good, Fair

Essential Skills:
Strong Level 1 / Level 2 Desktop Support Experience
- Face to Face and Remote Support Experience

**Strong Operating System and Application Support Experience**
**- Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex**

Experience wit**h Mobility / Mobile Device Management / In Tune Support**:

- **Apple iOS and Android OS**

Strong Communication and Customer Service Skills
**Strong Analytical and Problem-Solving Skills**
**Good level of experience with Active Directory and SCCM**
**Experience with ITSM Tools (ServiceNow desirable)**
Good Hardware Asset Management Experience
Nice to Have Skills.
**Azure**
**PowerShell**
**Power Query / Power Automate**
**OS X**
Qualifications:
ITIL v4 Foundation (Desirable)
CompTIA A+ (Desirable)
Tertiary Qualification in Information Technology (Desirable)

**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**

**Job Type**: Fixed term contract

Pay: $18.00-$24.00 per hour

Schedule:

- 8 hour