Help Desk Technician

6 days ago

Richmond, Canada The Great Little Box Company Ltd Full time

**About the Role**:
**Compensation**:
The typical hiring range for this position is $54,000-62,000/year.

**Who We Are**:
Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, KBA, Digital Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

**Core Responsibilities**:

- Provide support for incoming IT requests, analyze problems, and escalate issues when necessary
- Troubleshoot desktop, network, and printer hardware and software issues; resolve issues to the end user's satisfaction
- Troubleshoot LAN/WAN and connectivity issues
- Install, configure, and test all new workstations, peripheral equipment, and software
- New user onboarding and end user training
- Administer the virtual and physical infrastructure at all GLBC locations, including core network components such as server, printers, switches, firewalls, and WiFi infrastructure

**Qualifications and Skills**:

- 2+ years of experience in an IT role
- Firm knowledge of PC, Win 10, and Win 11 troubleshooting and installation
- Experience with the following technologies is a requirement:

- Ticketing Systems
- Microsoft Office 365
- Active Directory
- Windows Server Administration
- Networking
- TCP/IP
- DHCP
- DNS
- Effective multi-tasking ability paired with a passion for the organization
- Attentiveness to details with a strong technical aptitude and enthusiasm
- Experience with the following technologies is an asset:

- Hyper-V and Hyper-V Clustering
- Microsoft Intune
- Backup Software
- Sophos endpoint Protection
- PowerShell scripting
- Azure or AWS

GLBC is fully committed to two things - our employees and our customers. We offer employee-based recognition and reward programs including profit sharing, continuous improvement incentives, and companywide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to providing excellence in packaging solutions.

Great Little Box Company is located at 11300 Twigg Place, Mitchell Island, Richmond, BC and is not in a transit-friendly area. Please take this into consideration when applying.

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.

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