Front Desk Agent

2 weeks ago


Fort Frances, Canada Copper River Inn Full time

**The Copper River Inn is looking for a professional and outgoing individual to provide exceptional customer service as Front Desk Associate.** **The front desk operates 24/7; currently an individual is required for 11pm-7am. Part-time and casual hours are available.** - Main Responsibilities_ - Greet guests with an upbeat attitude, and foster positive relationships between guests and hotel - Help drive sales by learning about the hotel's amenities and "selling" the hotel to guests and potential guests - Listen to guest feedback, and determine solutions or report to the Management team as needed - Process transactions (cash, credit or debit card), and provide change as needed - Be responsible for the sale of confectionary items (including alcoholic beverages) - Will have basic mathematical skills, and be able to reconcile at the end of shifts - Will possess a knowledge of Fort France and the surrounding area, and be able to make recommendations to guests - Ability to work collaboratively with other departments and the management team to ensure that information is properly relayed - Additional Requirements_ - Outgoing and positive personality - Computer skills, with attention to detail to ensure that information is properly recorded - Ability to stand for long periods - Ability to follow direction and read written instructions - Excellent communication and interpersonal skills - Ability to troubleshoot - Ability to work with mínimal supervision - Must be reliable with exemplary attendance at previous jobs - High School Diploma or equivalent - Fluency in a second language will be considered an asset - Exceptional time management skills, with the ability to prioritize tasks - Smart Serve certification is an asset **Job Types**: Part-time, Permanent Schedule: - 8 hour shift - Day shift - Evening shift - Holidays - Monday to Friday - Night shift - Weekend availability Supplemental pay types: - Overtime pay COVID-19 considerations: Social distancing is encouraged whenever possible; PPE is provided; guidelines for sanitization are strictly followed. Ability to commute/relocate: - Fort Frances, ON P9A 2Y2: reliably commute or plan to relocate before starting work (required)


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