Student Experience Coordinator

**The Company**:
The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.

**Overview**:
The **Student Experience Coordinator** supports the Student Experience Manager in planning and executing Activities, Events and Orientation for ILAC students online and on campus, as well as performs other tasks related to the department.

This is a full-time position with some weekends and evening shifts.

Specific details on responsibilities and qualifications are outlined below.

**Responsibilities**:

- Assists in the plan, organization, and execution of Student’s Activities and Events (online and on-site).
- Assists with the building of the ILAC Community online and on campus.
- Responsible for attendance and event success reports.
- Provides detailed reports on Excel and other Office systems.
- Communicate with SE team in a daily basis.
- Keep track of number of students for each activity
- Communicates the weekly Activities & Events schedule to all students and staff through the on site promotion and events.
- Address students’ questions and concerns online and on-site when needed.
- Provides detailed weekly reports to the SE Manager.
- Supports 3rd Party companies understanding the needs of students.
- Communicates and Supervises 3rd party companies.
- Helps planning and fully executes Welcome Fairs and Orientations.
- Sends out Parties and Activities invitations and reminders when needed.
- Participates in and attends Events and Activities.
- Manages and hands out prizes.
- Plan and executes new activities to Students in ILAC Group.
- Plan and organizes training sessions for the Event Staff.
- Serves as a campus partner liaison with other departments.
- Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost
- Keeps students engaged during activities and tours.
- Coordinates logistics to a few events and Activities.
- Keeps tracks of budget and communicates that with Student Experience Manager.
- Creates and update financial and survey reports monthly.
- Assists with the creation of Activities calendar for the next 3 months.
- Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
- Oversee event happenings and act quickly to resolve problems
- Evaluate event’s success and submit reports
- Handle, coordinate and oversee all event operations
- Seeks for partnership opportunities with public and private services providers in TOR (phone services, Public transportation, banks, gym, etc.).
- Promote Events and Activities at the schools
- Keeps training manuals up to date.
- Keeps inventory list updated and communicates inventory needs to manager.
- Keeps the Orientation presentations and templates up to date.
- Keeps Surveys and templates up to date.
- Communicates needs to manager and SE Team.

**Qualifications**
- Fluent in English (verbal and written). A second language is an asset.
- 3+ years of experience in customer service. Preferable with students.
- Marketing background preferred
- Experience in Event Planning.
- Well-organized with multi-tasking skills
- Negotiation Skills
- Comfortable with presentations to a large audience (online and on-site)
- Fantastic communication skills and ability to support students of all ages and English levels.
- A creative spirit and a sense of humor are highly desirable.
- Genuinely friendly and loves to help people.
- Advanced computer literacy (PowerPoint, Excel, SharePoint, Mailchimp, Canva) and ability to learn and navigate new software using multiple platforms.
- Proactive, Detail-oriented, Organized, Empathic, Positive, Reliable, and Problem solver.
- Self-motivated, tech-savvy, with an interest in finding solutions to technological challenges.
- Willing to work evenings and weekends (rotationally).
- Willing to participate in Activities and Events
- Degree in hospitality management, public relations or relevant field is preferred
- Interest in Marketing and Events

All ILAC employees are expected to be vaccinated in accordance with the ILAC’s COVID-19 Vaccination Policy.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process._
- #ILACH_