Loyalty and Retention Support, Bell Mobility

Req Id: 424507

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**Summary**:
Reporting to the Manager of Sales Support, you will be a key player of the sales support team accountable for managing business relationships and supporting the vision and strategic roadmap for key customers in our public safety and communications.

**Key Responsibilities**:

- Manage and onboard assigned group of 5G Push to Talk, Radio corporate clients to maintain and enhance long-term client relationships
- Manage the service delivery model for your base of clients
- The opportunity to manage the relationships of key strategic B2B accounts
- Collaborate with cross-functional teams and tools to support self-serve customer orders
- Have direct accountability for enhancing customer satisfaction and loyalty in the Push to talk category
- Manage the contact strategy based on customer size and revenue and assist with change management support for push to talk services
- Handle technical, hardware and system escalations with a sense of urgency and work with internal resources to resolve quickly
- Using advanced interpersonal skills to be able to respond professionally in urgent or escalated situations
- Lead Adhoc projects / initiatives that bring about change and/or improve the business - all in an effort to improve customer experience / churn in our push to talk subscribers while managing costs
- Assist in transforming this role as business and customers’ requirements change within the instant communications category
- Additional responsibilities per business needs if required

**Critical Qualifications**:

- Experience in B2B account management or client relationship management
- Experienced in resolving customer technical issues, strong ability to diffuse escalations and retain customers
- Demonstrated ability to be resourceful, leverage support partners in the business to win for your customer base
- Strong ability to collaborate with cross-functional teams in a matrixed environment
- Be a positive, organized and motivated individual with a strong ability to effectively manage time and multiple priorities
- Strong verbal and communication skills
- Advanced time management skills
- Skilled in PowerPoint and Excel
- Knowledge of English required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications**:

- Telecom experience would be ideal, specifically with Bell’s 5G push to talk service or Radio technologies
- Client presentation experience
- College or University Degree/Diploma

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Non Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Montreal || Canada : Ontario : Mississauga
**Work Arrangement**:Hybrid
**Application Deadline**: 07/13/2025

Created: Canada, ON, Mississauga

**Bell, one of**Canada's Top 100 Employers.