Library Assistant, Public Services

**Library Assistant, Public Services**:
As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources to support our diverse clientele, with a strategic focus on Indigenous peoples.

**Primary Purpose**: To provide high-quality client-focused library services to the USask community and to external users.

**Nature of Work**: Reporting to the Public Service supervisor, this position provides effective and efficient client service in support of the operations and Strategic Framework of the University Library. Work is performed in a dynamic service-oriented environment with competing tasks and priorities. Duties are routine, involving knowledge and understanding of the resources and functions related to the University Library. The professional image of the library must be presented by interacting knowledgeably and courteously with a variety of people as this position is driven by high customer service standards. This role involves frequent interaction with library clients and employees, members of the public, and other university employees who provide services to the library. The work requires strong communication and customer service skills with emphasis on resolving customer needs. Work is performed independently with direct support from the supervisor. Judgment is exercised within established library policies, practices, and guidelines. The need to be flexible and meet a variety of service standards and expectations from clients and colleagues is required.

**Typical Duties or Accountabilities**:

- Provide a range of operational support duties associated with the Public Service group (circulation services, course reserves, serials and collections maintenance, cash handling, etc.).
- Provide work-related guidance, support and direction to student library assistants.
- Complete all aspects of circulation of library materials (checkout, check-in, holds, shelving, processing library materials, filing, etc.).
- Provide excellent customer assistance and support at the Library Services desk; respond to general inquiries in-person and by telephone (directional questions; providing assistance in the use of library equipment; providing information on library policies and procedures; assisting patrons with website navigation; assessing information queries and referring appropriately).
- Address client issues and disputes using established methods and practices; refer complex situations to supervisor, as necessary.
- Assist in the general upkeep, monitoring and maintenance of library spaces, report problems to Facilities as necessary.
- Complete opening and/or closing duties.
- Undertake short or long-term project work to support library priorities as determined by the supervisor and/or operations manager.

**Education**: Completion of a relevant post-secondary program plus minimum of one years’ experience working in a library.

**Experience**:

- Relevant library and public services experience would be considered an asset.
- Demonstrated experience working collaboratively and independently.
- Experience using a library management system would be considered an asset.

**Skills**:

- Demonstrated ability to organize work, set priorities, meet deadlines, work independently, use initiative, and effectively handle disruptions.
- Demonstrated ability to learn and use a variety of software
- Demonstrated ability to provide excellent customer service in a positive, polite and professional manner.
- Demonstrated effective interpersonal, written and verbal communication (consistently tactful, responsive, pleasant, effective, diplomatic and discrete).
- Demonstrated ability to collaborate effectively with others in a team environment.
- Demonstrated flexibility to adapt to change and engage and support others in the change process.
- Excellent attention to detail.
- Reliable, dependable, and self-motivated.
- Possesses the physical ability to perform moderately heavy lifting.

**Department**: Library
**Status**: Term 2 years with the possibility of extension or becoming permanent
**Employment Group**: CUPE 1975
**Shift**: Monday-Friday 9 AM-5 PM,, _evening and weekend shifts may be required on occasion to meet operational needs._
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $20.38 - 23.75 per hour. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Operational Services
**Salary Phase/Band**:Phase 2
**Posted Date**: 7/2/2025
**Closing Date**: 7/8/2025 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus