Regional Property Manager

**About Marcon**

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.

We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.

**Responsibilities**

**1. Property Portfolio Management**
- Oversee the management of a regional portfolio, including purpose-built rental, office, retail properties and presentation centres.
- Ensure the effective day-to-day operations of each property, focusing on tenant satisfaction, operational efficiency, and financial performance.
- Implement standardized processes and systems for property management, ensuring consistency across all properties.
- Oversee tenant relations, including lease negotiations, renewals, and issue resolution to maintain high occupancy rates and tenant satisfaction.
- Monitor rent collection, manage budgets, and ensure expenses align with company financial targets.

**2. Team Leadership and Development**
- Lead and mentor community managers, facility/maintenance staff, and administrators to ensure they have the tools and support to succeed.
- Develop training programs for staff to enhance operational efficiency and foster a culture of continuous improvement.
- Collaborate with cross-functional teams (asset management, development, and construction) to ensure alignment across the portfolio.

**3. Operational Excellence & Compliance**
- Ensure properties meet all legal, regulatory, and safety requirements, including those set out in the Residential Tenancy Act of British Columbia.
- Implement preventative maintenance plans, addressing issues with building systems (HVAC, plumbing, electrical) before they become major problems.
- Engage third-party vendors for maintenance or repair services and ensure service contracts meet cost-effectiveness and quality standards.

**4. Budgeting & Financial Performance**
- Develop and manage annual budgets for the properties, focusing on cost management, revenue generation, and operational efficiencies.
- Collaborate with the asset management team to provide financial reports, analyze property performance trends, and identify opportunities to maximize Net Operating Income (NOI)
- Ensure the portfolio meets or exceeds financial performance goals, through effective budget management, operational efficiencies, and tenant retention strategies.

**5. New Property Onboarding**
- Support the onboarding of new properties into the portfolio, particularly our fast-growing residential rental property portfolio.
- Collaborate with the development & construction team to ensure seamless transitions from construction to operational management.
- Establish standardized processes for tenant onboarding, maintenance, and property management systems.

**6. Facility Management & Mobile Maintenance**
- Lead the mobile facility/maintenance team, ensuring the physical condition of all properties is well-maintained and critical systems are running efficiently.
- Develop and implement preventative maintenance programs to reduce operational costs and extend the life of building systems.
- Manage relationships with third-party service providers and vendors, ensuring high-quality and cost-effective service delivery.

**7. After-Hours and Emergency Response**
- Be available to respond to after-hours emergencies, ensuring prompt and effective handling of urgent property issues to minimize disruption and ensure tenant safety.
- Develop and oversee a reliable communication system for emergencies to maintain property safety and tenant security.
- Coordinate with the maintenance and facility teams to handle emergency situations swiftly and efficiently, ensuring properties remain operational.

**About You**
- Bachelor’s degree or diploma in real estate, business administration, or a related field.
- Professional certification (e.g., CPM, RPA) is a plus.
- 5+ years of experience in property management with a strong focus on multi-residential properties.
- Proficiency in Yardi, Rent Café, and Maintenance IQ considered a major asset.
- Knowledge of the Residential Tenancy Act and building codes for British Columbia.
- Proven ability to manage