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Dock Manager

2 weeks ago

Surrey, Canada Van Kam Freightways Full time

**Location**:Surrey
**Department**:Operations
**Reporting to**:Terminal Manager

**About the Role**:
No two days on the dock look the same and that’s what makes this role exciting As our Dock Manager, you’ll be at the center of our operations, leading a team of supervisors and dock staff to keep freight moving safely, efficiently, and on time. From solving unexpected challenges to motivating your team and working with customers, you’ll be driving the energy and performance of the terminal every day.
This role is for someone who thrives in a fast-paced, hands-on environment, and who can balance strong leadership with a “roll up your sleeves” attitude.

**About Us**:
Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.

**What You’ll Do**:
**Lead & Inspire**
- Provide clear direction, support, and motivation to your team of supervisors.
- Foster a positive, collaborative work culture where safety and respect come first.
- Set expectations and hold your team accountable while celebrating wins and progress.
- Step in to cover supervisor shifts when needed; you know the dock inside and out.

**Keep Operations Moving**
- Oversee dock activities, ensuring freight is loaded/unloaded safely and efficiently.
- Coordinate with dispatch, customer service, and the shop to keep freight, people, and equipment on track.
- Review and approve timecards, vacation requests, and leave requests.
- Anticipate challenges and adjust schedules, staffing, or priorities to keep things flowing.

**Develop Your Team**
- Coach supervisors and dock staff, helping them develop their skills and careers.
- Spot training opportunities and provide development resources.
- Handle performance disciplinary matters and grievances fairly and constructively.
- Support staffing by hiring, onboarding, and scheduling as needed.
- Build positive working relationships with unionized employees and collaborate effectively within a unionized environment.

**Champion Safety & Compliance**
- Lead by example in promoting a safe, clean, and organized dock environment.
- Investigate incidents and make sure lessons turn into improvements.
- Monitor compliance with DOT, DG, and company safety standards.
- Report on key metrics like productivity, late closing, load securement, and service performance.

**Deliver for Customers**
- Partner with customer service and sales teams to quickly resolve shipment issues.
- Keep customers informed and confident in our ability to deliver, even when challenges pop up.

**Adapt & Problem-Solve**
- Plan dock coverage for holidays and peak seasons.
- Tackle ad-hoc projects and special assignments because in trucking, flexibility is the name of the game.

**What You Bring**:

- **Experience**: 3-5 years in dock, warehouse, or transportation operations, with at least 2 years in a leadership or supervisory role. (Trucking or LTL experience is a strong asset.)
- **Leadership Style**: You lead by example approachable, fair, and committed to treating employees with respect while holding them accountable.
- **People-First Approach**: A natural mentor who enjoys coaching, recognizing achievements, and helping others grow in their careers.
- **Union Experience**: Proven experience working in a unionized environment, with the ability to maintain positive labor relations.
- **Ownership Mindset**: You like to stay on top of every detail, from staffing to safety to shipment deadlines and take pride in running a tight, efficient dock.
- **Problem-Solving Skills**: Strong analytical and decision-making ability; you stay calm under pressure and adapt quickly to changes.
- **Customer Focus**: You understand the importance of service excellence and keep both internal and external customers informed and satisfied.
- **Technical Skills**: Comfortable using Microsoft Office (Excel, Outlook, Word) and open to learning new systems; AS400 or TMS knowledge is an asset.
- **Work Ethic**: Organized, dependable, and able to juggle multiple priorities in a fast-paced environment without losing sight of safety or quality.

**Why Work for Van Kam?**
There is a reason over 30% of our staff have been with us for more than 10 years
- **Work-life balance.** We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers - so they can spend less time on the road and more time with the ones they love.
- **Competitive wages.** We offer competitive wages and are committed to staying competitive within our industry.
- **Benefits.