Repair and Service Technician

5 days ago

Etobicoke, Canada MSA Safety Full time

Overview:
MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose?

We are looking for a service and repair technician who will be responsible for performing service and rental/training support on MSA detection and protection products for customers and channel partners in the region supported by the support center.

**Responsibilities**:

- Troubleshoot, adjusts, calibrates, modifies or repairs all MSA detection or protection products as required. Inspect and evaluates products to determine service or repair needs in response to customer requests and problems reported.
- Troubleshoot to the failed subassembly, PCB or component using appropriate tools, test equipment and documents.
- Perform repairs, tests and calibrations per the appropriate test specifications and procedures.
- Enter and updates service order transactions on SAP system.
- Provide estimates both verbally to customers or MSA staff.
- Record labor, materials and description of services provided on SAP system and service forms as required. Provide quotes via the SAP quotation or other means as required.
- Complete and maintains associated paperwork.
- Use the SAP system to perform stock checks.
- Pick inventory for product and service orders as needed. Performs pick & post operations on SAP for delivery notes.
- Perform inventory transfers and adjustments as needed.
- Prepare products for shipping as required.
- Perform physical inventory counts when required.
- Keep track of local rental and demo inventory, including sign-in and sign-out of products by sales personnel.
- Provide necessary product and product maintenance training to end users and channel partners.
- Maintain product training resources including products, training equipment and tools.
- Provide technical support to customers, channel partners or MSA staff on MSA detection and protection products as required.
- Interface with customer service, technical support or other MSA staff to provide support.

Qualifications:
This opportunity is available at 3 different levels:

- Level I - Less than 2 years of experience in a repair service or training capacity
- Level II - 2-3 years of experience in a repair service or training capacity

Education Required:

- Two year Degree in electronics or related technical field or equivalent;
- Military training or 2 or more years of experience servicing gas detection instrumentation, SCBA or fall protection products.

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