Client Relations Manager

2 weeks ago

Surrey, Canada Alpine Building Maintenance Full time

**Job Title**: Client Relations Manager

**Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with the team and clients may vary)

**Location**: Lower Mainland, BC

**About the Role**:
We’re looking for an experienced Client Relations Manager to maintain and foster client relationships for a large area in British Columbia. The Client Relations Manager oversees multiple sites, and a portfolio stores, banks, and other buildings. The Client Relations Manager is the face of the company and the first point of contact for all clients regarding operations, escalations, and work orders. They maintain a high level of customer service and a superior communications skills. The prime focus of the Client Relations Manager is to ensure that Alpine meets its contractual obligations in line with service and budget parameters, and to look proactively for ways to increase performance.

**What You Will Be Doing**:

- May participate in the hiring, training, and supervision of subcontractors and their activities
- Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc
- Ensures that Alpine standards are adhered to through subcontractor work
- Conduct periodic audits or site inspections to ensure that work is completed as required
- Liaises with clients to ensure that performance standards are met and complaints are addressed
- Participates in same-site growth (additional services, additional square footage, additional fees)
- Contributes to new growth initiatives, including bids
- Ensures that scheduled hours and actual hours are in line with budget
- Oversees or coordinates equipment repairs
- Ensures subcontractor hours are in line with budget

**Your Experience and Skills**:

- Experience building and maintaining client relationships
- Experience developing and fostering positive team environments
- Excellent communication and the ability to candidly have tough conversations
- Flexibility when it comes to your hours, as it's not uncommon to work outside regular business hours
- Work experience or knowledge of the Building Maintenance Service industry is considered an asset, but not required
- The ability to successfully pass a reliability clearance and criminal record check

**Working Conditions**:
The Client Relations Manager will require flexibility in shift times, as interaction times may vary. Must be fully vaccinated and be able to obtain CPIC clearance. Frequent travel within a geographic region is required. Must have valid driver’s license with clean driving abstract.

**What We Offer**:

- Opportunities for career progression
- Leadership development program (Alpine Academy)
- A competitive salary & benefits program
- Vehicle allowance
- Monthly or quarterly bonuses based on key performance measures

**About Our Organization**:
Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 37 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand promise of “Reflecting Excellence” distinguish it from others. We aspire to always be the best, by delivering on our promises, exceeding our client's and employee’s expectations.

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