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Client Family Manager
2 weeks ago
Tutor Doctor is an in-home & remote private tutoring agency and working with Tutor Doctor is more than just work. When you join our family, you are connecting with something bigger. We are committed to making a difference in the lives of every family we work with. We are looking for passionate, driven, knowledgeable people to partner with us and put our students on the road to success. We are now looking for a Client Family Manager to join our growing team. We are a small office in the Surrey/Langley area. The right person for our team will have a great sense of humour, love to find new ways of doing things, and understand the importance of education. *Please respond with your resume and cover letter telling us why you're a good fit for our growing team **Responsibilities**: - Primary contact for all clients and the families - Speaking with parents resolving issues and recommending tutoring solutions - Working with Tutor Manager to match best tutors - Perform timely follow-up and regular maintenance of client relationships - Work independently and be accountable for results with mínimal supervision - Undertake service escalations and problem-solve to uphold client satisfaction - Build trust and cultivate relationships with a diverse, professional client base - Undertake service escalations and problem-solve to uphold client satisfaction - Drive renewal sales and referrals to meet or exceed monthly targets - Documenting through CRM software - Working with Institution Accounts - Attending marketing events **Qualifications**: - Minimum of 2 years of customer service experience or service industry experience - Proficient written and spoken English - Experience managing and fostering positive relationships with existing clients - Exceptional phone manner and ability to communicate across cultures - Empathy and care for students and families - A sense of urgency. - Ability to prioritize multiple tasks in a rapid manner. - Superior communication and time management skills - Moderate to advanced Microsoft Office skills - Office hours between 9am-4pm Monday-Friday but flexible. **Nice to have**: - Background in education is preferred. - Prior sales experience - Second language - Degree or diploma in Education, Business, Marketing, Sales, or other related disciplines **You will receive**: - Competitive wage - Monthly Commission - Tutor services discount - Training and ongoing coaching - An attractive career path with the potential to own your own franchise - Supported by an award-winning team - Fulfillment from making a difference in student's lives - Flexible summer work schedule and Christmas and Spring Break - 3 weeks vacation TUTOR DOCTOR - Pacific: We are part of the Tutor Doctor International Franchise network that has been around for 10+ years, have been operating in the Fraser Valley, Burnaby & North Shore since 2009, won ": Franchisee of the Year 2010", "Top Performer for Tutor Doctor International 2011", "Top Performer for Tutor Doctor International 2011," "Marketing Innovation Award 2015" nominated as "New Business of the Year 2010" in Abbotsford, and Best Tutoring - Surrey 2020. We service private individuals as well as Worksafe BC, ICBC, and the Autism Funding Unit in Victoria. You must pass a criminal background check Work Remotely - No Pay: $23.00-$24.00 per hour **Benefits**: - Casual dress - Company events - Dental care - Disability insurance - Extended health care - Flexible schedule - Life insurance - On-site parking - Vision care Supplemental pay types: - Overtime pay **Experience**: - Customer service: 2 years (required) - client management: 2 years (required) Work Location: In person
