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Guest Service Supervisor

2 weeks ago

Gloucester, Canada Holiday Inn Ottawa East Full time

Responsibilities:

- Greet and welcome guests in a professional and friendly manner
- Manage the check-in and check-out process efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Ensure the front desk area is clean, organized, and well-maintained
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Train and supervise front desk staff to provide excellent customer service
- Maintain accurate records of guest information, reservations, and transactions
- Assist with billing and invoicing procedures
- Handle cash transactions and maintain a balanced cash drawer

**Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Knowledge of multiple languages is a plus (multilingual or bilingual)

We offer competitive compensation and benefits packages. Join our team today

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift

**Experience**:

- Guest service: 2 years (preferred)

Work Location: In person