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Front Desk Night Auditor

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Edmonton, Canada Pomeroy Lodging LP Full time

**We are looking for a Night Auditor to join our team**
- Is attention to detail important to you? Do you excel in problem-solving and mathematics? This is the perfect job for you_

As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

**Our Perks**
- We offer top of the line wages.
- Growth and development opportunities, both personal and professional.
- Supportive and collaborative environment.

**Key Focuses**
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently books guest reservations requested by phone, in person, or online.
- Processes payment types such as room charges, cash, checks, debit, or credit and balances and process all credit card batches.
- Completes daily auditing, balancing, and closing procedures accurately and efficiently.

**Experience/Passions/Education**
- Previous experience in front desk, night audit, or in a hotel is an asset.
- Advanced math and bookkeeping skills.
- Proficient in English.
- Tech-savvy.

**Working Conditions**

This position will include night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed. This position will require long periods of standing and may require lifting and bending. There will be mostly independent, unsupervised work and brief periods of exposure to cold air due to the location of the front desk.