Service and Repair Manager

**RHK is growing And we are looking for some dedicated talent to join our team, if you are passionate about where you work and want to be part of a culture that fosters growth, aims high and has a lot of fun, then we might be the right fit for you
**Why Join the RHK Team?**

At RHK you are more than just an employee, you are part of the RHK Team. We hire, develop and invest in our team members ensuring that they are set up for success. We offer in-house training programs, a bonus plan, an apprenticeship support program, external training funds, competitive pay, and a comprehensive benefits plan including prescription safety eyewear and boot allowance programs. At RHK, we are about the greater good, we celebrate each other’s wins, we take the initiative, we try to continuously improve, and we respect and support each other. If this is something you value, come join our team

**Summary**

The Service and Repair Manager is responsible to plan, organize, schedule, direct, and manage the Service and Repair operations. They are responsible for driving results related to safety, quality, cost, and delivery by developing short and long-term planning strategies. They will coordinate the Repair team to meet customer requirements and work closely with the Manufacturing Manager to ensure targets are met.

**Job Responsibilities & Duties**
- Manage Service and Repair personnel to ensure processes are within budget and time schedule
- Responsible for the company’s customer service program and answer calls as required
- Lead, manage and hold accountable all direct reports
- Subject Matter Expert (SME) for all customer and coordinator technical questions
- Direct, control, and evaluate the daily operations on the floor for product flow and quality
- Develop and manage production schedules for Hydraulics, Honing, Chrome, Repair Machinist and Shipping departments, determine labour gaps in production, and react based on relevant information
- Coordinate with Service and Repair Coordinator and Supervisor to prioritize production planning. Manage execution and alignment with production outsourcing and inventory requirements
- In coordination with the QHSE Manager, identify and prioritize quality improvement opportunities, develop sustainable action plans, investigate warranty claims, and help provide customer responses where required
- Support the safety culture by encouraging staff to identify new hazards, ensure action related to incidents are executed, improve methods of controlling/reducing risk
- Monitor division Key Performance Indicators (KPI) including Conformance to Schedule, Direct Labor Variance, Overall Equipment Efficiency, and others as developed
- Participate in and contribute to continuous improvement initiatives and root cause analysis processes related to RHK’s strategy
- Liaise with department heads (Quality, Engineering, Procurement, Inside Sales and Manufacturing) to ensure RHK is delivering innovative, responsive, and reliable service to customers
- Attend weekly meetings to communicate production results and plan future production objectives

**Requirements**:

- Post-Secondary Diploma, Degree, or Certification in industrial technologies, hydraulic systems, mechanics, millwright, or electronics an asset
- Minimum of 5 years’ experience supervising or managing in a hydraulic, heavy-duty mechanical, or similar environment required
- Knowledge of providing B2B service and repairs of trucks, boom extensions, or other heavy-duty equipment required
- Hydraulic cylinder experience in a manufacturing environment preferred
- Excellent written and verbal communication skills
- Highly organized with strong time management skills
- Knowledge of process-driven operations preferred
- Advanced knowledge of reading and interpreting drawings and specifications in support of quality requirements
- Advanced knowledge of precision measuring instruments such as ID and OD micrometres, depth gauges, indicators, and scales
- Excellent attention to detail
- Strong communication skills with the ability to read and write English
- Must be adaptable to changing work environments and competing demands and is able to deal with frequent changes, delays, or unexpected events

**Working Environment**
- This position requires individuals to safely be able to lift 50 lbs
- Frequently exposed to fumes or airborne particles, mechanical parts, and vibration
- May be exposed to noise levels and sounds that might be loud or distracting
- This position is active and requires standing, walking, bending, sitting
- Use of PPE, including safety glasses and steel-toe boots required

**Shift -Mon
- Fri-** **7:30 AM-4:00 PM**

**About us**

Established in 1990, RHK Hydraulics Cylinder Services is a privately-owned company dedicated to manufacturing and servicing hydraulic cylinders. We are known for our high standard of customer service and skillful customization of products to meet our client’s unique requirements. Based in Edmonton, Albe