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Client (Pwe) Services Representative
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**About Us**:
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.
Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been _Great Places to Work _certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.
**Job Summary**:
**Key Duties and Responsibilities**:
- Handle a high volume of Salesforce cases for various production worker employee inquiries.
- Process updates to Employee’s Master file records in compliance with company security & privacy policies.
- Answer payroll-related inquiries
- Answer Year End Tax Form inquiries.
- Provide necessary documentation at the request of the PWE.
- Analysis of PWE’s records for simple but not complex earnings corrections.
- Navigate and multi-task various databases & programs.
- Other duties as assigned by the Payroll Services Supervisor/Payroll Services Manager.
**Qualifications**:
- 1-year experience in a clerical / data entry environment
- Intermediate computer skills including MS Word, Excel and Outlook
- Ability to work effectively in a fast-paced, deadline-oriented environment
- Ability to work within a team environment.
- Excellent interpersonal, organizational and communication skills
- Demonstrate customer service orientation with problem solving and diplomacy skills, leveraging the ability to diffuse escalated client situations through high level problem solving
- Strong follow up skills to ensure cases are resolved
- Ability to listen actively and effectively to understand and build trust with clients
- Excellent written and verbal communication skills, with ability to deliver information in a clear, professional, and concise manner
- Ability to work independently and proactively with mínimal supervision on the issues of expected complexity for your level
- Ability to collaborate and effectively work with other departments
- Ability to multi-task as well as handle multiple client issues at a time
- Excellent organizational and time management skills
**Working conditions**
- Conditions are normal for an office environment
- The hours of work are 7.5 hours per day, Monday to Friday. Some overtime may be a requirement of this position.
- Hybrid work
