Guest Services Manager

7 days ago


Edmonton, Canada Days Inn & Suites by Wyndham West Edmonton Full time

Job Title: Guest Service Manager

Department: Guest Services

Reports to: General Manager

Ø Responsible for positive guest relations, including handling inquiries regarding the hotel and local amenities, as well as assisting with issues about the guest's stay at the property.

Ø Responsible for complying with all safety and security policies, as outlined in the Employee and Health & Safety Orientation.

Ø Ensure all front desk staff has arrived and is prepared to work according to the schedule.

Ø Create schedules for guest services department and approve hours in payroll system.

Ø Attend necessary management training, and staff meetings as required / requested.

Ø Interview, Hire, Train, terminate all new / existing staff members pertaining to the Guest Services Department.

Ø Oversee staff meetings for the Guest Services Department.

Ø Manage all Guest Services staff, ensure that professionalism is maintained at ALL times.

Ø Review and block rooms for arriving guests based on special requests and group arrivals. Arrange guest requests and ensure that appropriate charging procedures are maintained.

Ø Ensure hotel lobby and public areas are kept clean and well-maintained at all times.

Ø Keep track of all Lost & Found items received at the Front Desk, ensure proper tracking records have been kept.

Ø Review and file housekeeping sheets and maintenance work orders to maintain accurate room inventory and status;
Ø Process guest registration, including computation and collection of payment, as well as verification/processing of credit card transactions.

Ø Communicate with all departments of the hotel / company efficiently.

Ø Ensure social media requests from the marketing department are responded to in a timely fashion.

Ø Ensure accurate cash sheets and sales ratios are provided to the accounting department in a timely fashion.

Ø Managing Accounts Receivables and assisting General Manager with follow-up and collections.

Ø Maintain Property Management System (PMS)

Ø Other duties as assigned by Management.

Ø Bubbly Personality & Minimum 2 years leadership skills

Pay: $19.00-$22.00 per hour

Work Location: In person



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