Guest Service Agent

13 hours ago


Edmonton, Canada Four Points & Element Edmonton West Full time

**Job Summary**

**Responsibilities**
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage multi-line phone systems to answer inquiries, take reservations, and provide information
- Handle guest requests promptly and professionally, ensuring their needs are met efficiently
- Provide accurate information about hotel amenities, local attractions, and services
- Maintain accurate records of guest information and reservations using hotel management software
- Address guest concerns or complaints with tact and professionalism, escalating issues when necessary
- Collaborate with other hotel departments to ensure seamless guest experiences
- Uphold front desk procedures and hotel policies to ensure safety and security for all guests

**Skills**
- Excellent customer service skills with a friendly and approachable demeanor
- Strong phone etiquette and communication abilities
- Ability to work effectively in a fast-paced environment while maintaining attention to detail
- Multilingual or bilingual proficiency is highly desirable to serve diverse guests
- Experience with multi-line phone systems and front desk operations preferred
- Knowledge of hospitality industry standards and guest service best practices is a plus
- Ability to handle guest inquiries with professionalism, patience, and empathy
- Strong organizational skills with the ability to multitask efficiently

Hours may vary, however flexible to meet your needs. We are hiring full time employees at this time.

Pay: $16.50-$17.25 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Work Location: In person


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