Shift Manager

3 days ago

Victoria, Canada Casino Victoria Full time

**Position Summary**:
Under the direction of the Manager, Cage, the Cage Shift Manager will be responsible for overseeing the Cage Operations on a shift basis at the site level. The Cage Shift Manager will ensure adherence to all policies and procedures, motivate and lead by example and assist in providing a learning environment while establishing and contributing to a safe and welcoming work environment for all employees. The Cage Shift Manager will provide input for performance objectives and evaluations and assist with the implementation all new Cage Operations initiatives.

**Duties**
- Providing leadership, direction and mentoring to the Cage Operations on a shift basis at the site level; providing input for team member performance objectives and evaluations
- Scheduling and supervising employees; verifying timesheets; assigning shift work assignments
- Assisting with the implementation of Cage Operation strategic plans
- Training Cage team members
- Reviewing Cage records for accuracy; preparing reports
- Monitoring and reporting all discrepancies and suspicious cash activities
- Witnessing and verifying Cage transactions when required
- Responding to and resolving Cage issues as escalated
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders: guests, management and employees
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Responsible for completion and monitoring of audits relating to LCT, PGF, SOF, RM, Cheques, supporting documentations and other forms as required
- Ensuring accuracy and efficiency of all documentations to confirm precise reporting in a timely manner
- Performing other duties as assigned or directed

**Qualifications**
- Previous experience in a supervisory role within the food industry is preferred.
- Minimum 3 years of recent experience in gaming supervision
- Minimum 2 year of recent experience in high volume cash handling
- Must have functional knowledge of AML and BCLC guidelines that have been established to comply with the regulatory requirements and policies and procedures
- Must have a have a solid understanding of internal AML/BCLC audit standards, procedures, and regulations to provide timely audit assurance and accurate reporting
- Post-Secondary education in Business/Finance or a suitable combination of education and experience an asset
- Serving It Right certification
- Computer literacy in MS Office
- A passion for hospitality and providing outstanding customer service.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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