Cage Shift Manager

4 days ago

Victoria, Canada Elements Casino Victoria Full time

Elements Casino Victoria is currently looking for a Shift Manager, Cage to join our Cage team. This position will be responsible for assisting the Operations Manager, Cage in the overall support of the Cage and Count Team. This individual will support our team members, will lead by example, and will provide a learning environment for all team members. The Shift Manager, Cage will also ensure adherence to all policies and procedures. If you demonstrate attention to detail, excel in a fast-paced team environment and are ready to start building a rewarding career, then this could be the perfect opportunity for you. Are you ready? Then get in the game. It’s All You...

Key Accountabilities

Provide leadership, direction and mentoring to Cage and Count team members
Provide assistance to the Operations Manager in the recruitment and hiring process
Resolve disputes; reports irregularities, and suspicious activities; review and prepare CSR Incident Reports
Make recommendations on opportunities for efficiencies and takes action as required
Communicate effectively with all appropriate operational departments
Comply with licensing laws, health and safety and other statutory regulations
Assist in the implementation of promotions and communicating these to team members
Assist the Operations Manager in the reviewing of revenue reports, labor costs reports, accounting summary and shift summary reports
Perform other duties as assigned or directed
Education and Qualifications

Outstanding guest service skills
Understanding of yourself as well as others when communicating with team members and guests
Strong communication and mathematical skills
Has the knowledge and ability to monitor and report all discrepancies and suspicious cash/activities
Strong MS Office skills
Experience in managing or supervising a large team in a gaming environment
Ability to adapt and work a flexible schedule
Exceptional interpersonal and communication skills
Professional attitude and appearance, strong interpersonal skills and a team player.
Excellent multi-tasking skills
Ability to successfully obtain and maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
Work Environment Considerations

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