Program Staff

**DEPARTMENT OVERVIEW**

UBC Athletics and Recreation strives to create a healthy, active and connected community where each person is at their personal best and proud of their UBC experience. We focus our efforts and resources on delivering engaging and dynamic programs that increase involvement in fitness and recreation for everyone. We provide unique and exciting student learning opportunities that foster personal growth, skill-building, and leadership development. We create high quality, community building events where people can connect, have fun, and get involved with UBC, recreation, and varsity sport.

**ROLE SUMMARY**
- Managing and administering public and/or private fitness programs offered weekly to the UBC community and campus partners;
- Coordinating and communicating with a diverse team of instructors, including: Personal Trainers and instructors for Martial Arts, Dance, Spin & Group Fitness, and Yoga & Pilates;
- Offering a diversity of youth camps, including, fitness and nutrition, sport fitness, self-defense, and yoga, during spring and summer breaks in collaboration with UBC Camps;

This diverse, interconnected portfolio offers the incumbent a unique opportunity to gain insight into the administration of Recreation programming while acquiring professional experience relevant to the Recreational/Health & Fitness market, including:

- Evaluating and coaching recreation programming staff, including trainers and instructors;
- Professional relationship building and communication with internal and external departments (both on and off campus), and
- Working with common Recreation programming software, Excel worksheets, and project management apps.

**DESCRIPTION OF DUTIES**

1. Assist with the planning, scheduling, implementation, and delivery of a diverse and innovative range of programming:
a) Facilitating Free Week programming, which includes: assisting with and briefing other student staff on sign-in procedures, and logging attendance numbers for over 70 classes;
b) Organizing and auditing programming details of fitness classes in the upcoming term, for example, instructor’s availability, class schedule, class description, and pricing;
c) Managing and administering the Personal Training program, which includes personal trainer recruitment and onboarding, assigning clients to trainers and client relationship management;
d) Organizing private programs for campus partners, which includes managing studio bookings, assigning instructors, issuing invoices and contracts, and maintaining online registration;
e) Offering a diversity of outdoor programming through relationships with external partners and administering partnership agreement with existing service providers in specialized outdoor activity areas;
f) Making adjustments to complement existing facility programming, while addressing community needs and feedback.

2. Assist with structuring and delivering a range of youth camp offerings during summer break:
a) Design camps according to age range and fitness levels;
b) Research and evaluate options that will meet community needs;
c) Ensure adherence to the standards established by the camps office.

3. Administer aspects of program administration and program delivery including:
a) Program registration, program sign-in, course attendance, refunds and withdrawals;
b) Waiver and consent form administration, collection and tracking;
c) Program and instructor evaluation and assessment;
d) Collect statistics and data on program activities and suggest changes accordingly;
e) Assist in the recruitment, hiring, training, and managing of a team of qualified, certified program instructors, leaders and personal trainers.

4. Marketing and Communications in conjunction with the Marketing team:
a) Assist with program promotion by sharing ideas and contributing to the execution of campaigns;
b) Evaluate the effectiveness of promotional campaigns and make future recommendations in coordination with UCB Recreation’s staff team.

5. Other:
a) Assist in the developing, implementing, monitoring, and evaluation of departmental policies and procedures;
b) Serve as a leader, mentor and role model in the University community.

**SUPERVISION RECEIVED**
- Job Location_

UBC (Point Grey Campus)
- Hours Per Week_

Work Learn - Approx. 20 hours /week
- Job Sector_

Administrative and Clerical
- Job Nature_

In-person, On-Campus (UBC Vancouver)
- Additional Documents (required)_

Cover Letter

Class Schedule (if applicable)
- Experience Level_

Current Students in an Undergraduate Program

**KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE**
- Current or returning UBC Student
- Able to work well in a fast-paced environment
- Able to stay organized when working on a variety of projects
- Able to work both independently and in a team environment
- Able to initiate, learn quickly, and exercise sound judgment to solve problems based on training provided
- Must be detail-oriented
- Excellent problem-solving skills
- Excellent wri