Customer Service Manager

1 week ago

Cambridge, Canada Di Pietro Fresh Meats & Delicatessen Ltd. Full time

Responsibilities:

- Manage a team of meat and deli servers and ensure they provide excellent service to customers
- Develop and implement customer service policies and procedures
- Train and onboard new customer service team members
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer complaints and provide resolutions in a timely manner
- Collaborate with other departments to improve overall customer experience
- Conduct regular performance evaluations for the customer service team
- Stay updated on industry trends and best practices in customer service

**Skills**:

- Excellent verbal and written communication skills in English.
- Strong leadership abilities to effectively manage a team
- Ability to effectively communicate, negotiate, and problem-solve with customers
- Analytical skills to assess customer service metrics and make data-driven decisions
- Proven ability to supervise and motivate a team of customer service representatives

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the store

**Salary**: $17.00-$20.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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