Customer Service Manager
1 week ago
Responsibilities:
- Manage a team of meat and deli servers and ensure they provide excellent service to customers
- Develop and implement customer service policies and procedures
- Train and onboard new customer service team members
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer complaints and provide resolutions in a timely manner
- Collaborate with other departments to improve overall customer experience
- Conduct regular performance evaluations for the customer service team
- Stay updated on industry trends and best practices in customer service
**Skills**:
- Excellent verbal and written communication skills in English.
- Strong leadership abilities to effectively manage a team
- Ability to effectively communicate, negotiate, and problem-solve with customers
- Analytical skills to assess customer service metrics and make data-driven decisions
- Proven ability to supervise and motivate a team of customer service representatives
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the store
**Salary**: $17.00-$20.00 per year
**Benefits**:
- Dental care
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
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