Service Project Manager

The world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them

Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Assume responsibility for the life of the project with regards to budget, schedule and customer satisfaction, from receipt of purchase order through final installation and acceptance at the customer’s site. Responsible for handling both warranty and non-warranty service opportunities directly with the Customer.

**Specific Responsibilities**:

- Supervises and oversees the ATS team to complete projects efficiently according to established schedules, budgets and consistent with specified quality standards.
- Primary contact for both internal and external customer with service requirements.
- Works with team members of all departments to continuously improve methods of integrating controls technology, with the goals being enhanced safely, enhanced functionality, and reduced cost.
- Supports the design teams and other Project Managers in all project-related issues.
- Focuses on managing risks of all projects.
- Assists with preparing quotations and attend customer pre-order visits when required.
- Ensures that adequate resources are assigned to all project tasks. Elevate deficiencies to department managers.
- Ensures that all problems related to tasks are being addressed and tasks are progressing as effectively as possible.
- Holds team communications meetings on a regular basis.
- Advocates and fosters a team environment both within the department and throughout the division.
- Encourages and mentors’ employees to ensure that the build team’s morale and efficiency is maintained at the highest level.
- Accountable for all aspects of the project including; delivery, performance to schedule, performance to budget and cash flow.
- Responsible for maintaining customer satisfaction.
- Follow in-house guidelines and standards to direct the daily project activities and coordinate the work of the members of the project team, through managers, to ensure that goals and objectives are accomplished in accordance with established priorities.
- Plan and monitor/control the project from the receipt of the order through delivery of services at the customer’s site and serve as the key customer contact.
- Communicate project progress.
- Attend the project status meeting as requested by the Director, Technical Services
- Track all contract changes with a written Change Order Request and maintain a revision summary with respect to “cost” and “sell” value of project.
- Ensure that the order received from the customer is compatible with the terms of engineering specifications in the proposal.
- Create and maintain a project cost forecast comparison of budget to actual for the life of the project.
- Conduct regular project meetings with both in-house personnel and with the customer and record and distribute the minutes for these meetings in the prescribed form.
- Act as primary customer contact for design, costing and machine-related issues.
- Manage the schedule of all project phases and milestones, update schedules and initiate corrective action through the department managers.
- Conduct Initial Project Build Plan meeting to confirm budgets and schedules for the life of the project.
- Monitor progress of the project during design, build and installation by reviewing the performance of the team members against the project schedule. Resolve conflicts through the department managers and supervisors.

**Additional Responsibilities**:

- Coordinate travel plans for ATS personnel.
- Responsible for obtaining contract acceptance.
- Some travel may be required.
- Inform ATS management of cost of labour overruns and formulate actions to keep project on time and on budget.
- Instruct all vendors as to conduct while at ATS; including observing all safety rules and completing our ATS Contractor Program Form.
- Charge costs to the job.
- Assist Technical Services Management in resolving account receivable issues
- Maintain and file all project finders under respective job number in the project directory.
- Assist Technical Services Management in employee performance evaluations and interviews with new personnel.
- Perform other duties as specified by the Director, Technical Services.
- Occasional overtime and weekend work is expected.