Automotive Service Advisor

1 week ago

Whitecourt, Canada Whitecourt Ford Inc. Full time

Service Advisor

**Responsibilities**:

- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Connect customers with appropriate automotive mechanic or technician
- Consult with mechanics regarding appropriate service options
- Develop as many solution methods as possible, attempting to keep costs low
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Perform post-service inspection with customers and answer any questions they may have
- Ring up customers at the front desk and facilitate financial transactions
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians

Service Advisor Requirements and Qualifications
- High school diploma or equivalent required
- Bachelor’s degree preferred
- 2+ years in the automotive industry preferred
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
- Compassionate and patient demeanor
- Problem-solving and critical thinking skills
- Extensive knowledge base of automotive industry and parts

All applicants must have a valid class 5 license and criminal record check.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 3 years (preferred)
- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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