Supervisor, Housing Access

**Supervisor, Housing Access**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

**As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.**

**Posting ID**: 3468
**Department**: Social & Community Services
**Division**: Housing Services
**Pay Range**: $96,256 - $128,372

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**: Halton Regional Centre - 1151 Bronte Road, Oakville
**Employee Group**: MMSG
**Posting Date**:September 5, 2024
**Application Deadline**: September 12, 2024

**Job Summary**:
Reporting to the Manager, Homelessness & Supportive Housing, this position provides direct supervision of a multi-disciplined team responsible for administering the Halton Access to Community Housing (HATCH) centralized waiting list system for Halton Region’s social housing providers, as well as aspects of the Coordinated Access approach to homelessness.

**Duties & Responsibilities**:

- **Supervision and Staff Management**: Oversee the supervision of HATCH and other housing program areas, ensuring program compliance, integrity, and customer service standards are met. Recruit, orient, train, and manage staff performance within and outside of a unionized environment, providing conflict resolution and conducting annual performance reviews.
- **Transformational Leadership**: Act as a champion for innovation and change within housing and homelessness services by bringing a creative, dynamic, and compassionate approach to program delivery. Foster an inclusive environment that centers equity, diversity, and the lived experiences of clients and staff. Utilize emotional intelligence to inspire your team, advocate for systemic improvements, and ensure that service delivery is respectful, empathetic, and responsive to the unique needs of all community members.
- **Program Improvement and Quality Assurance**: Enhance and modernize housing and homelessness programs through continuous quality improvement practices. Develop and implement internal policies and procedures, conduct regular audits to ensure program eligibility and integrity, and use empirical evidence to drive program and policy development.
- **Program Delivery and Compliance**: Ensure effective delivery of programs and achievement of outcome targets as set by the Province and/or divisional management. Monitor compliance with related legislation, oversee program reviews and evaluations, and provide direction on technical and policy matters to Housing and Community Services providers and staff.
- **Operational Management**: Develop and implement operational guidelines, procedures, and reports for effective management of waiting lists and housing programs. Oversee and manage the budget for housing and homelessness programs, ensuring efficient use of resources. Develop programs and policies to support and enhance operational needs, ensuring alignment with strategic goals and regulatory requirements.
- **Customer Service and Community Engagement**: Maintain high customer service standards by addressing participant crises, responding to inquiries promptly, and fostering partnerships with community housing providers and service agencies. Liaise with other Supervisors and Divisions to improve service delivery and provide coverage for Housing Services Management Staff as needed.
- **Performance Measurement and Reporting**: Measure and report on the status of initiatives under the portfolio. Develop and maintain annual waitlist data dashboards, analyze supply and demand metrics, and handle other relevant analytics to support decision-making and program improvements.

**Skills & Qualifications**:
**Essential**
- A degree or diploma in Human Services, Social Services, or a related discipline.
- At least two (2) years of progressive supervisory experience, and a minimum of five (5) years of experience in the social housing or social services sector.
- In-depth understanding of provincial legislation and local/provincial directives relevant to Housing Services, including the Housing Services Act, Halton Region's Comprehensive Housing Strategy