Mentoring Associate

**About Futurpreneur** Canada**

Futurpreneur Canada has been fostering the entrepreneurial passions of diverse young entrepreneurs across Canada since 1996. We’re the only national, non-profit organization that provides financing, mentorship and resources to aspiring business owners aged 18-39. More than 17,700 young Canadian entrepreneurs, spanning every province and territory, have successfully launched their business with Futurpreneur’s support. Their main street businesses help drive Canada’s inclusive economic prosperity in communities from coast to coast to coast.

Futurpreneur is a founding member of the G20 Young Entrepreneurs’ Alliance, the Canadian member of Youth Business International, and the Canadian host of Global Entrepreneurship Week.

**Our Purpose **(why we exist): To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs

**Our Mission **(what we do every day to achieve our purpose):To provide early-stage financing, and mentorship, alongside experiences and resources to help diverse, aspiring entrepreneurs aged 18-39 launch successful businesses that contribute to sustainable and inclusive economic development, in their communities and for Canada.

**Our Values** (how we work - our core principles & commitments): We are mission-driven, collegial & collaborative, diverse & inclusive, and accountable & transparent.

**Here’s the opportunity: Mentoring Associate (Contract)**

At Futurpreneur, mentoring is at the core of what we do, as we match every young entrepreneur that we finance with a business expert from a network of 2,500 volunteer mentors. Learning from a mentor is key to business launch success.

You will also collaborate closely on a daily basis and with different teams, using communication tools and clear information, to provide the best mentor and client experience as it relates to our flagship mentoring program.

This is a **full time, 14 month contract position, that can be based in Toronto, ON or Montréal, QC**. The incumbent will be working on our hybrid work model (minimum 2 days in the office).

**What you will do**:

- Ensure that new mentors have a great onboarding experience. This includes social media screenings, calling the mentors to qualify and welcome them to the mentoring program, follow-ups to assist mentors with their registration and online profile, updating mentor profiles/status in our CRM system to document all relevant information and interactions.
- Work closely and collaboratively with Client Relationship Managers to ensure mentor match has been identified for entrepreneurs within the Mentoring Team’s Service Level Agreement (SLA) timelines
- Ensure clear ongoing communications with various teams for a great client experience using multiple tools such as Slack, Trello, Microsoft Outlook and Teams
- Contribute to profile entrepreneurs and mentors’ success stories by flagging as required
- Ensure entrepreneurs and mentors benefit from the relationship as per the Futurpreneur mentorship guidelines and expectations and conduct follow-ups as needed, in collaboration with the Client and Mentoring Experience Team (CMX)

**What you will have**:

- Relevant experience may include education with a focus on Business Administration or relevant field or equivalent hands-on career experience
- 2-3 years of experience in a client support/client relation/ volunteer management
- Driven to nurture strong and professional relationships with our volunteer mentors and to engage with potential mentors to grow the mentor community
- Passionate about facilitating collaboration between entrepreneurs and mentors and able to enforce process while building authentic, mutually beneficial relationships
- Excellent verbal and written communication, proven interpersonal skills and able to communicate effectively with people from diverse audiences and all ages
- Ability to collaborate with various teams with clear and regular communications
- Customer service experience, with a desire to guide young entrepreneurs by providing clear information about the mentoring program and mentor matching process
- Strong organizational skills, able to manage tasks and time efficiently, to prioritize and meet deadlines/SLA
- Team oriented, self-motivated, meticulous, and reliable to work remotely with mínimal supervision
- Demonstrated ability to work effectively under pressure in a dynamic environment
- Alignment with Futurpreneur’s values and commitment to the mission/purpose of the organization
- Be a role model for Futurpreneur’s organizational culture by creating a positive impact at every touchpoint with people.

**Nice to have**:

- Knowledge of community development and volunteer engagement
- Experience working with mentors, with entrepreneurs or business startups
- Proficient with computer skills and experience with a Customer Relationship Management system
- French language skills are not mandatory but will be considered as an asset.

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