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Vaughan, Canada Homewood Suites, Vaughan Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

**Homewood Suites by Hilton, Vaughan** has 140 rooms beautifully designed rooms, owned and operated by Easton's Group of Hotels. Conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

**Benefits**
- Employee Social Events
- On-Site Parking
- Hotel Discounts at Hilton properties

**Overview**

Provide fast and courteous service of food and beverages to guests and ensure the quality of food and beverage presentation and banquet/ Catering functions are as per established standards and ensure guest satisfaction.

**What will you be doing?**
- Greet all guests and take beverage and food orders promptly and professionally.
- Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
- Clear and clean tables promptly and efficiently. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
- Perform side-work, and any other opening or closing duties as required. Ensure that stations are clean and maintained throughout the shift.
- All material received from vendor to be arranged appropriately by using First in First Out process
- Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
- For Banquets set up and/or break down tables, chairs, audiovisual equipment and platforms/stages and other equipment as specified by group requirements. Set up table linens, skirting and tabletop items (water pitchers, glasses, supplies, etc.)
- Clean, store, and secure in an organized manner all tables, chairs, audio/visual equipment, platforms/stages, and other equipment used for banquet functions.
- Must have SMART SERVE
- Perform pre-and post-shift side work, set-up, condiments, etc.
- Clear tables after service. Remove trays of dirty dishes, silverware, and glassware from the kitchen for cleaning.
- Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.
- Clears room at the end of the banquet of all props, and centerpieces and properly returns for storage.
- Properly store all reusable goods.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

**QUALIFICATIONS AND REQUIREMENTS**
- Basic reading and writing. Foodservice experience with general knowledge of banquet operations.
- This job requires the ability to perform the following:

- Handling, carrying or lifting items weighing up to 50 pounds (tables, chairs, trays, etc.)
- Remain stationary for extended periods.
- Moving about the function areas.
- Bending, stooping, kneeling
- Other:

- Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait for staff, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by a local or provincial government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Mathematical skills, including basic math are used frequently.
- May be required to work nights, weekends, and/or holidays.