Junior Systems Administrator

Working independently to plan, analyze, implement, and provide ongoing maintenance of information system infrastructure including servers and networking equipment. **The Junior Systems Administrator** will provide backup and second-tier support to the IT Helpdesk Support role as well as provide backup for ongoing 24/7 network and server monitoring to the Senior Systems Administrator role.

**KEY RESPONSIBILITIES**
- **Assist and monitor the server and network equipment on behalf of the Information Management team**:

- Support the installation, monitoring and backup of servers, network infrastructure and key data, while proactively responding to network issues.
- Monitor resource (network, disk space, cpu, ram, etc) utilization proactively, and test hardware and software thoroughly before production use.
- Assist with the creation and maintenance of infrastructure documentation and policies while ensuring CPSA meets all IT security standards through monitoring and audit practices.
- Participate in high-priority projects, leveraging technical expertise to deliver results that meet business objectives.
- Perform complex hardware and software updates as required, ensuring seamless system maintenance and minimizing downtime.
- Set up and troubleshoot meeting room resources including laptops, TV displays, Room Scheduling Extron panels and Software, video and audio-conferencing equipment, phones, etc.
- Support security standards such as EDR software, firewall configuration, PC and server patching and two-factor authentication.
- **Collaborate with external vendors and act as the Outsourced Server liaison**:

- Serve as a liaison between the team and external vendors and support teams, ensuring that resolutions meet the needs of our users and align with business objectives.
- Collaborate with the current outsourced server environment at AWS to ensure change requests are implemented and that service level agreements are met.
- Ensure that the outsourced server site at AWS works consistently with CPSA equipment.
- Assist with any after-hours planned or urgent work that may be required.
- **Provide Helpdesk backup support to the IT Helpdesk Support team when required**:

- Facilitate and assist CPSA team members with helpdesk inquires.
- Provide tier 2 support when problems arise that require collaboration with helpdesk.
- Provide backup on an on-call or first-response basis for ongoing 24/7 network and server monitoring to the Senior Systems Administrator role while away for any reason.
- In support of continuous quality improvement, research new technologies, review processes and make recommendations to enhance CPSA’s technology practices.
- Other duties as required

**QUALIFICATIONS**
**Education**:

- Diploma or program in information technology or equivalent

**Experience**:

- Requirement for 3 to 5 years of related experience

**Skills**:

- Have a solid understanding of the following areas: TCP/IP Networking fundamentals
- M365 capabilities, Identity management principles and Backup and recovery strategies.
- Knowledge of current Microsoft Windows 10, Windows 11, Windows Server 2016, 2019, 2022. SQL server 2019. TEAMS voice administration, Azure AD, M365
- Administration: Tenant, OneDrive, Teams, Exchange and SharePoint Online.
- Knowledge of Cisco switches configuration and installation.
- Working experience with VPN configuration, user management and client software.
- Working experience with virtualization technologies in a live production environment such as: ESXi and Hyper-V based environments.
- Knowledge of Firewalls set up and configuration.
- Working experience with management and configuration of EDR software.
- Advanced interpersonal, communication and customer orientation skills
- Strong organization, prioritization and analytical thinking skills with the ability to multi-task.

**SALARY**
The salary for this position is $68,826 and includes a comprehensive benefit package and pension plan.

**_ CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._