Relationship Manager, Business Banking

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you'll be doing

You’ll be reporting to the Team Leader & Senior Manager, Business Banking, providing new and existing clients with an exceptional client experience to support CIBC’s vision of being a leader in client relationships. As a Sr. Business Advisor, you’ll help clients meet their immediate and long term business and personal goals by understanding client needs and/or identifying opportunities to further deepen the CIBC relationship and increase client loyalty. In addition to sales, this role supports clients’ day-to-day business and personal cash management needs by processing transactions, balancing cash holdings in accordance with CIBC policies and procedures. You’ll provide ongoing support to client in addressing and resolving concerns related to their banking experience. The emphasis is on ensuring clients’ business and personal related investments, financial and credit needs are met by providing a comprehensive business banking offer or by making a formal introduction to the appropriate Business Banking colleagues. Success in this role will require frequent collaboration with experts in all areas of CIBC to ensure client needs are met by the most appropriate expert. You’ll proactively manage and grow your portfolio by deepening client relationships with new and existing clients that require multiple complex business solutions including Cash Management.
- At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time._

How you'll succeed- Business Development - Build relationships with Centres of Influence (COIs) within the community to generate referrals to CIBC through both in person and digital channels. Connect with both existing and potential clients to identify opportunities to develop full relationships, providing both deposit and credit solutions, for future growth and revenue. Proactively participate in community and banking centre events such as business development events, client acknowledgement programs and client appreciation day to build and enhance CIBC presence and gain market share. Proactively develop and manage a sales pipeline of diverse business banking opportunities.- Client Engagement - Proactively engage in discussions with assigned portfolio, partner referred and other prospective clients to understand client’s immediate financial needs while identifying opportunities to address longer term financial goals. Demonstrate service excellence by being involved and proactive with clients and ensuring their financial needs are met. Deliver trusted advice and financial solutions to meet client and prospect needs and cultivate your network to establish new client relationships. Promote and demonstrate the use of digital banking options and CIBC’s suite of Cash Management products, by introducing the client to alternative ways to bank such as ATM, Mobile, Online and SmartBanking for Business.- Relationship Management - Support existing clients and continuously seek new opportunities for client acquisition through referrals and internal partner relationships to deliver current financial products and solutions for the Business Banking market segment. Manage and grow a portfolio of business only connections where the focus is on deepening the client relationship and addressing the business needs of the client.- Community Involvement - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. You will grow your network to create lasting connections that will generate future small business opportunities.

Who you are- You can demonstrate experience in Business Banking. You have 2+ years’ experience in Business Banking or Commercial Banking and have a strong knowledge of credit, cash management products and services as well as knowledge of business cash flow and financial analysis in order to assess and deliver on potential new business opportunities. You also have an established network in the local business community.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. A strong communicator, you connect with others through respect and authenticity.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- It’s an