Assistant Branch Manager

Dental Insurance - Disability Insurance - Health Insurance - Life Insurance

**Assistant Branch Manager**

The Assistant Branch Manager supports the Branch Manager in ensuring efficient branch operations, promoting procedural and safety compliance, and maintaining high standards of customer service. While not a direct supervisor, the ABM leads by example, supports employees with operational needs, and acts as a key resource to maintain smooth daily operations.

**Responsibilities**:

- Assist the Branch Manager in developing and maintaining procedures to drive operational efficiency and accuracy.
- Monitor daily branch operations to ensure orders are prepared and shipped accurately and on time.
- Support the implementation of corporate, regional, and branch initiatives, act as a positive advocate for change.
- Foster strong relationships with clients, customers, distributors, vendors, and internal stakeholders.
- Respond to and resolve customer complaints, inventory discrepancies, and safety incidents in a professional, solutions-oriented manner.
- Monitor inventory levels through regular cycle counts, inspections, and accurate documentation; address and report issues such as damaged or outdated stock.
- Support annual inventory counts by coordinating teams and ensuring processes are followed.
- Assist in creating and maintaining employee work schedules and shift coverage, adapting as operational needs change.
- Provide training, mentorship, and coaching to employees to support a positive and productive workplace culture.
- Collaborate across departments to promote efficient processes and a customer-centric approach.
- Serve as a point of contact for outside sales representatives, assisting in resolving operational requests and inquiries.
- Perform operational duties as needed, including dispatch, warehouse, sales support, and customer service.
- Actively promote a safety-first environment; report and escalate hazards and incidents as required.
- Participate in recruitment and onboarding activities to support branch staffing needs.
- Other duties as assigned.

**Requirements**:

- Minimum 3 years of industry-related experience in building materials, distribution, logistics, or inventory management.
- Experience in a team-supportive or operational role; previous leadership support or coaching experience is considered an asset but not required.
- Forklift and/or heavy-duty equipment experience required; valid forklift license is an asset.
- Valid driver’s license and willingness to travel locally as needed.
- Post-secondary education in business, logistics, or supply chain management is an asset.
- Proficient in Microsoft Office (Excel, Word, Outlook) and experience with inventory management systems.
- Strong verbal and written communication skills.
- Ability to adapt, prioritize tasks, make decisions, and exercise sound judgment in a dynamic environment.
- Physical ability to meet job demands: lifting (up to 75 lbs), bending, standing, walking, and driving.
- Positive attitude with the ability to support and motivate team members through coaching and collaboration.
- Safety-conscious, proactive, and attentive to hazard prevention.

The Offer
- Competitive salary
- Flexible Benefit options
- Paid sick time
- Short
- and long-term disability coverage
- Employee referral bonus program
- Paid training/tuition reimbursement
- Overtime available in peak periods
- Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at: