Funeral Director Assistant

Join Our Compassionate Team at **RSR Family Holdings Ltd.** We are in search of an **Funeral Director Assistant**to join our team in our **Kearney Funeral Services**Location in **Vancouver**.

**Please **include a cover letter**detailing your relevant experience and expressing your strong interest in the funeral profession and in becoming a Funeral Director and/or Embalmer.

**Company Overview**:
**RSR Family Holdings Ltd.**, operates 10 locations and represents reputable brands such as **Kearney Funeral Services**, **Burquitlam Funeral Home**, **Earth's Option Cremation & Burial Services**, and **Affordable Cremation & Burial**, along with our sister companies **West Shore Crematorium**and **Fraser Valley Crematorium**. We've become one of Canada's premier independent family-run funeral homes who have been serving the Lower Mainland and Vancouver Island with care and compassion for over 115 years, and our journey is far from over. While our focus is meeting the needs of our customers, our success is driven by our people.

**You’ll find us at**:
**About Us**:
At RSR Family Holdings Ltd., We recognize that our exceptional team is the cornerstone of our success, taking pride in our hard work and strong relationships with colleagues. If you're passionate about your work and value camaraderie, we invite you to join us in our meaningful mission of supporting families in our local communities. Together, we are committed to achieve our shared purpose, which is to help families and communities heal from loss.

Our core values serve as the guiding principles that shape our commitment to excellence in funeral care, being the pillars of our culture and guide our every action:

- _**Honesty and Integrity**_**: We prioritize honesty in all interactions, ensuring integrity in everything we do.
- _**Relationship Builders**_**: We value meaningful connections, fostering relationships with our team, community, and stakeholders.
- _**Perseverance and Grit**_**: We pursue greatness with determination, embracing challenges as opportunities for growth.
- _**Caring and Compassionate**_**: Empathy drives our compassion, guiding us to care for everyone we serve.
- _**Upbeat and Fun**_**: Despite challenges, we maintain a positive attitude, finding joy in our work and impacting our world positively.
- _**Structured and Organized**_**: Organization enables us to deliver exceptional care and service, grounding our values in action.
- _**Creative and Agile**_**: We innovate and adapt swiftly, providing exceptional results to the families we serve.

**The Opportunity**:
The role comes with a total compensation package comprised of an annual salary from _**$45,000 to $52,000**_, quarterly bonus potential, health, dental & insurance benefits, a wellness spending account, and a Company RRSP matching program.

We are looking for a caring and compassionate person, who has a fundamental need to help others, and make a positive impact in their community. We are looking for a person who believes that what they do makes a difference in people’s lives, and who wants to carry on our mission of caring for the bereaved through meaningful service and gracious care to those who need our help.

**Key Responsibilities**:

- **Assist the Funeral Director** in preparing for services, including setup, coordination, and ensuring all necessary materials and arrangements are in place.
- Provide compassionate, professional, and respectful service to grieving families and guests.
- Support day-to-day funeral home operations, including preparation of service areas and administrative tasks.
- Manage time efficiently to ensure tasks are completed promptly and services run smoothly.
- Communicate effectively with families, addressing their needs and concerns with empathy and sensitivity.
- Handle incoming calls with professionalism and strong phone etiquette.
- Maintain accurate and confidential records.
- Collaborate effectively with team members to support a respectful and positive workplace.
- Demonstrate initiative and a willingness to learn, with the goal of entering the **Apprenticeship Program**.
- Attend staff meetings, training sessions, and other development opportunities as required.
- Perform other related duties as assigned, supporting both front-of-house and behind-the-scenes operations.

**Required Education, Skills and Qualifications**:

- Strong interest in becoming a **Funeral Director** and growing within the profession.
- A team player who fosters a collaborative and supportive work environment.
- Maintains a positive attitude and motivates others to excel.
- Demonstrates the ability to take direction and provide support to Funeral Directors.
- Displays a professional demeanor and consistently delivers a high standard of service.
- Possesses strong interpersonal skills, including phone etiquette.
- Excellent verbal and written communication skills in English; additional languages are an asset.
- **Proficient in Microsoft Office programs**, incl