Assistant Director of Housekeeping

***: Reporting to the Director of Housekeeping, Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in ensuring the cleanliness of the entire hotel, managing and administrating the Housekeeping operation and ensuring guests receiving the highest possible level of efficiency, services and comfort **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Assistant Director of Housekeeping include but are not limited to**: - Lead and coach the Housekeeping department in providing exceptional guest service, associate satisfaction and profitability - Assist in ongoing professional development, growth, and job satisfaction of all leaders and associates through the department - Ensure effective associate planning, recruitment, training and development strategies are in place as directed by the Director of Housekeeping - Search for industry trends, and implement enhancements to product and service - Take lead in guest complains addressing guest comments and concerns as well establishing tracking to understand root cause of areas of opportunity - Ensure the necessary resources; par level of functional tools & equipment, guest supplies and amenities are well maintained - Develop and maintain collaborative working relationship with all departments - Ensure a safe work environment is maintained at all times and all associates are committed to working safely - Maintain guestrooms and public areas at the highest cleanliness level - Deliver daily communication with the team i.e. pre shift briefing, calisthenics, supervise distribution of work - Monitor work hours, scheduling and vacation planning of associates while adhering to budget/forecasted labor costs - Oversee the pest control system in place to ensure any pest situations are managed appropriately - Attend various meetings and hotel functions as relating to the Housekeeping department in lieu of Director of Housekeeping - Participates in recruitment and selection, training, and performance management of all housekeeping associates. Participates in associate probationary and annual reviews. - Perform other duties as assigned **COMPETENCY PROFILE SUMMARY**: **Attributes** - Service Orientation, Flexibility, Attention to Detail, Accountability**: **Skills** - **Resource Management, Critical Thinking, Leadership, Conflict Management, Team Building**: **CRITERIA**: ***: **Qualifications and Technical Experience**: - Minimum four years of Housekeeping managerial experience in large operations (> 400 rooms) within a 4 or 5 Diamond hotel environment with proven experience in maintaining superior standards. - Experience in and knowledge of laundry operations including têxtiles - Strong experience in positively leading and managing a large (>60) workforce, including resolving conflicts, managing performance, and developing others. - Proficient in English both verbally and in written work in order to articulate themselves professionally in guest and supplier interactions. - Must hold WHMIS Certificate. - Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook) and Internet. - Experience with Opera PMS an asset. **Competencies** Proven experience and strengths in the following competencies are required for this position: Resource Management, Critical Thinking, Leadership, Team Building and Conflict Management. A full competency profile is available upon request. **Physical Demands** Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping and kneeling when required. In addition will be required to stand on feet and/or walk for long periods. - ** Please Note: Applicants who do not already have legal permission to work in Canada will not be considered._