Team Lead Coiled Tubing Services

**STEP On Board**

Welcome to STEP, where work is engaging, camaraderie is high, and Safety is always on our mind.

We're a dynamic company that values innovation, invests in our team's growth, and offers exciting social activities and perks. Join our family-like environment of visionaries and professionals who live our values every day. See the details below to learn more about STEP

**WHAT WE OFFER**:
**A social environment**:Culture-building activities.

**Industry leading clients**:Challenges to expand your skills.

**Career growth**:Opportunities for advancement.

**Comprehensive total rewards**:

- Competitive pay
- STEP provided benefit package (starts day 1 with option to upgrade)
- RRSP matching
- Potential for paid training and development opportunities
- Fuel discount card for personal use
- Employee perks inclusive of preferred vendor pricing and discounted memberships

**WHAT YOU WILL DO**:
**ROLE**

The Team Lead, Coiled Tubing Services is a full-time permanent role that will provide leadership, guidance, and professional development to direct reports while supporting departmental planning and ensuring high-quality technical support for clients. This role requires expertise in delivering advanced, complex, and multi-disciplinary technical solutions to both external and internal clients.

**RESPONSIBILITIES**
- Accountable to provide leadership, direction, coaching and mentoring to technical professionals, including performance management.
- Assist with department planning and budgeting including coiled tubing string management
- Encourage and support skill-building initiatives within the team, fostering an environment of continuous learning and technical growth.
- Provide after-hours technical support as part of an on-call rotation.
- Ensure accurate, high-quality technical support for internal and external clients.
- Produce and review coiled tubing programs, simulations and designs, ensuring they meet project needs and industry standards.
- Conduct and document technical investigations and analyses on project-specific or systemic technical issues, preparing detailed reports for management and other stakeholders.
- Coordinate daily engineering support and respond promptly to technical challenges.
- Maintain strong client communication, ensuring adequate technical support and addressing inquiries.
- Collaborate with internal stakeholders to enhance STEP’s technical reputation and present new products to clients.
- Collect and incorporate input from related departments to improve coiled tubing division operations.
- Lead training initiatives for both engineering and operational professionals, promoting continuous technical growth.
- Stay updated on industry trends and contribute insights to R&D and technology validation efforts.
- Conduct field and service center visits as required
- Assist/perform specific tasks assigned by management and executive team members. Direct reporting with the Engineering Manager informed at certain stages.

**QUALIFICATIONS**
- 7+ years of related oil & gas service industry experience
- Engineering degree and/or technical diploma or equivalent experience
- Preference given to those registered as a professional member with APEGA or ASET
- Strong background in Oil and Gas, specifically Coiled Tubing products and procedures
- Experience working on complex technical issues with cross-functional teams and clients in a remote setting.
- Leadership experience is an asset.

**KEY COMPETENCIES**
- Admirable interpersonal skills conveyed in a pleasant and professional manner when interacting with professionals, management and clients.
- Self-starter with exceptional analytical/problem solving and time management skills.
- Exceptional interpersonal and written/verbal communication skills.
- Ability to prioritize and effectively handle multiple assignments, consistently meeting deadlines.
- Skilled in supervision while exhibiting motivation, coaching, delegation, and training.
- Ability to be team-oriented, self-reliant, and work without direct supervision.
- Ability to adapt to changing working conditions, perform work accurately with high attention to detail in a fast-paced

**WHAT MAKES US DIFFERENT**:
For starters, we have a manifesto which is directly tied to our core values, what STEP, in a literal sense, was built on. Our business has grown at a rapid pace since it was founded in 2011 and this can be attributed to our high expectations and clear communications ensuring we are providing an exceptional client experience. All of our equipment is state-of-the-art and purpose built using the latest software, designed specifically for our operations.

Our high utilization rate keeps the work engaging, and gives meaningful room for career advancement. Our robust maintenance program supports our equipment to ensure our professionals are working with reliable equipment that is fully functional. All this and more contributes to our commitment to an exceptional employee experi