Network Technician

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
The incumbent is responsible for maintaining and commissioning Rogers network elements and transport facilities within a defined area of the Rogers network to achieve optimum service levels for cellular and enterprise customers.

**Responsibilities Include**:

- Respond to trouble reports of network problems by performing effective problem analysis, rapid troubleshooting diagnosis and prompt repair to ensure service restoral objectives are met.
- Coordinate with other Field Technicians as required to restore network problems
- Plan for and execute preventive maintenance routines to ensure network standards of performance are met.
- Perform rearrangement and changes on the network as directed by electronic work orders.
- Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
- Participate in activities associated with network optimization and build activities.
- Follow the timeline and the escalation procedure.
- Maintain inventory of required parts and perform regular audits to ensure availability of parts.
- Document activities for future assessment analysis.
- Maintain current documentation of site status, complete trouble tickets, deficiency tickets, incident reports and other required reports.
- Install fiber optic cables associated to construction and implementation within new enterprise costumers

**Qualifications**:

- 2 - 4 years of telecommunication’s experience.
- Bilingualism ;A good knowledge of French is necessary as this role requires regular communication in English with customers and/or team members in other provinces.
- Diploma/Certificate in Electronics from a technical institute.
- Knowledge of transmission equipment, microwave radio, fiber optic and multiplexer.
- Ability to work with mínimal supervision.
- Must be able to demonstrate strong computer skills
- Proven ability to work in a fast-paced environment with shifting priorities.
- Demonstrated investigative, problem solving, analysis and troubleshooting skills.
- Strong interpersonal and communication (verbal and written) skills.

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC

**Travel Requirements**: Up to 25%

**Posting Category/Function**:Field Operations & Maintenance

**Requisition ID**: 279421

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Corporate