Patient Services Specialist

**Why You Should Join Us**:
We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

Joining our team at FYidoctors offers you a rewarding career where you can help us have a meaningful impact on people's lives while also having fun doing it

**How You'll Benefit**:

- Excellent wages including quarterly bonuses
- A comprehensive benefits package including outstanding optical coverage (two free pairs of eyewear each year)
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career

**Why We Need You**:
Our **Lacombe** clinic is looking to welcome someone like you to their small team. All we ask is that you bring your exceptional skills and experience and join us as our newest **Patient Services Specialist**.

As a **Patient Services Specialist**, you will play a critical role within FYidoctors by delivering world-class service to our patients. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current patients' health and well-being, as well as the patients we haven't yet met.

This team member will work a schedule of 20-29 hours per week, Mondays through Fridays.

**What Will You Be Doing?**
- Administering pre-testing services such as retinal digital imaging
- Managing appointment bookings, prescription printouts and billing and payments
- Billing the patient, their medical service provider and other third parties
- Office administrative tasks including processing mail, filing, and faxing
- Assistance with retail of eyewear products
- Upholding excellent customer service standards using your charisma and problem-solving skills

**What Do You Have?**
- Passionate about customer experience; a great communicator who can provide exceptional patient care
- Optical Industry experience isn't necessary, but is considered an asset
- A high level of comfort using technology and computers
- Solid proficiency in MS Office Suite
- A professional, approachable manner and a love of meeting and interacting with people
- Able to multi-task in a fast-paced environment

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities

**Skills**: Preferred
- Communication - Written
- Communication - Verbal

**Behaviors**: Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization