Esc - Bilingual Representative/représentant Au

**ADP is hiring an Employee Service Center Bilingual Representative**
- _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_
- _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_
- _Are you looking to be yourself _in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?_

If so, this may be an opportunity for you. Read on and decide for yourself.

As an** Employee Service Center Bilingual Representative**, you’ll help our clients leverage ADP’s exceptional business solutions so they can focus on what matters most to them - growing their business.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_
- Respond professionally and timely to client employees regarding multiple products offering such as Payroll, Time and Labor management & HR.
- Provide our clients with knowledge on Human Resources, Payroll, Time and Attendance, Trouble Shooting and Security Management.
- Act as an internal expert for the employees for Comprehensive Services
- Document all inquiries into our CRM solution (Siebel).
- Clearly communicate and educate employees on processes and procedures utilizing our knowledge base.
- Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.
- Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
- Learns, understands, maintains and contributes to internal support processes.
- Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
- Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.

**TO SUCCEED IN THIS ROLE**:Required Qualifications***
- 2 years’ of customer service/HR administrative experience
- ADP Product knowledge is an asset
- Intermediate Internet and MS Office Skills (Word/Excel) required
- Experience in a call center environment/ Client-facing environment
- Excellent communication skills
- Ability to collaborate & work effectively within cross functional teams
- Excellent time management skills & ability to meet deadlines
- Strong problem-solving techniques and the ability to learn new technologies
- English/French Bilingualism is Mandatory

**BONUS POINTS FOR THESE**:Preferred Qualifications**
- 3 years post-secondary education or equivalent in customer service/HR administrative experience.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your everyday life**.**:

- **Go Global. **With operations around the world, exciting new networking opportunities abound.
- **Belong **by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**ADP recrute un **Représentant au service aux employés bilingue**
- _Désirez-vous faire progresser votre carrière_ _dans un environnement stable et dynamique offrant de nombreuses opportunités d’avancement?_
- _Êtes-vous avide de connaissances et avez-vous un intérêt pour les occasions de formation continue, de perfectionnement et de mentorat?_
- _Est-ce important pour vous de faire partie d’une culture qui valorise l’équité et l’inclusion à travers un environnement accueillant les nouvelles perspectives et _la diversité des points de vue?_

Si c’est le cas, cette opportunité pourrait vous intéresser. Poursuivez votre lecture et jugez par vous-même.

En tant que **Représentant au service aux employés bilingue**, **vous aiderez les clients à tirer profit des solutions d'entreprise exceptionnelles d'ADP, de sorte qu'ils peuvent se concentrer sur ce qui compte le plus pour eux : la croissance de leur entreprise.

Afin de bien réussir dans le cadre de ces fonctions, vous devez être à l’aise à travailler dans un environnement axé sur les résultats. Vous aimez apprendre, vous savez vous adapter au changement et vous excellez dans un rythme de travail qui avance vite. Vous établissez des liens de confiance avec les clients de façon professionnelle. A