Client Support Worker, Casual

2 weeks ago

Red Deer, Canada Central Alberta Women's Emergency Shelter Full time

**Role**

**Responsibilities**:

- Provide telephone support, assessment and crisis intervention for women seeking assistance. Completing Crisis Call sheets and Violence Assessment forms as required.
- Provide walk-in support, assessment, basic needs, and crisis intervention for women seeking assistance.
- Crisis intervention includes conducting comprehensive safety plans with clients, both formal and informal as needed.
- Completing Intake paperwork and provide shelter tours to new clients as required.
- Provide information and referrals as appropriate.
- Assist clients with storage and retrieval of medications when requested by the client.
- Answer phone lines and direct calls as appropriate.
- Answering, screening, and assessing individuals at the front door.
- Ensure and maintain resident confidentiality, communicating the limits of confidentiality during service provision.
- Maintaining accurate files and case notes, demonstrating appropriate, objective, professional standards of documentation in timely manner.
- Distributing, recording, and replenishing bus tickets for clients as required.
- Assist clients with ordering cabs and providing cab chits as required.
- Packing-up, organizing and moving clients' belongings as required, with proper documentation.
- Contacting past clients regarding mail and belongings to be picked up with appropriate documentation.
- Responsible for keeping crisis desk and offices stocked with all necessary office supplies.
- Refilling the client binders with all necessary papers after departure.
- Keep all PPE, crisis response, first aid kits, and over-the-counter medications stocked, and document completed monthly inspections.
- Updating the day sheet and shift change documents as needed.
- Assist with housekeeping duties as required.
- Assisting clients with donations and basic needs items as required.
- Complying with all policies and procedure of CAWES to ensure the shelter functions smoothly and efficiently.
- Assist with training and mentorship to new staff, providing feedback to leadership team.
- Attends staff meetings as required
- Other duties as required.
- Attend seminars, workshops, and trainings as required.
- Participate in performance plan development and implementation.
- Participate with feedback in surveys and staff meetings to address what is working and what is needed, as needed.

**Qualifications**

**Education**
- Minimum grade 12 diploma.

**Experience**
- Experience with supporting survivors of domestic violence and/or human service field is considered an asset.

**Certification/Licenses**
- Criminal record check with a vulnerable sector check and child intervention record.
- First Aid Level C with CPR & AED is considered an asset, or willingness to obtain.
- ASIST is considered an asset, or willingness to obtain.

**Competencies**:

- Non-judgmental and empathetic.
- Confidentiality is an absolute requirement.
- Must have the ability to work in a high-stress environment.
- Must work well in a team setting.

**We are an equal opportunity employer and are encouraging all to apply.**

**Job Type**: Casual

Pay: $19.69 per hour

Schedule:

- 12 hour shift
- Day shift
- Night shift

Application question(s):

- Can you provide a current, clean criminal record and a vulnerable sector check?
- Do you have experience working in the human services sector?
- Are you willing and able to work night shifts?

**Education**:

- Secondary School (preferred)

Work Location: In person

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