Customer Service Representative I

CUSTOMER SERVICE REPRESENTATIVE I

**SPORT AND WELLNESS, CAMPUS SERVICES**

**Competition No.** 25.07.185

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Casual (less than 35 hours per week)
- MSA Band B (Steps 1-8): $18.889 - $27.480 per hour.
- July 15, 2025

**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

**Opportunity**:
MacEwan University is seeking casual Customer Service Representative I’s with our Sport and Wellness department. Reporting to the Supervisor, Customer Service, you will provide high-quality front-line service to the guests of MacEwan University Sport and Wellness in a friendly, welcoming manner that promotes a sense of belonging for all individuals and groups coming to the facility, including students, employees, and the public at large.

Key responsibilities include:

- Monitoring and coordinating access into and throughout the facility;
- Identifying customer needs and recommending appropriate services;
- Completing registration and maintenance processes for memberships, parking, locker rental, towel service, courses and services, and pro shop sales;
- Managing equipment rentals and set up, laundry and other cleaning;
- Responding to First Aid emergencies;
- Completing risk management procedures; and
- Responding to customer inquiries, concerns, and complaints.

**SKILLS**:
You will have:

- Strong written and verbal communication skills;
- Organizational and time management skills, with high attention to detail;
- Problem-solving and conflict management skills;
- Interpersonal skills, with the ability to work with a diverse range of clients and colleagues;
- The ability to work without direct supervision and remain calm under pressure, in a fast-paced environment; and
- Proficiency with computers and various software, including Microsoft Office, Google Drive, and SharePoint.

**QUALIFICATIONS**:

- A minimum of a 1-year college certificate in physical education, public relations or a related field.
- A minimum of 1 year of experience in customer service, financial transactions, and the fitness and physical education fields.
- Certified in Intermediate First Aid/CPR C and Automatic External Defibrillator.
- Certification in Oxygen Therapy is considered an asset.
- Experience with IntelliManager software is considered an asset.
- An equivalent combination of education and experience may be considered.

**POSITION REQUIREMENTS**:

- The ability to work a flexible schedule, shifts are primarily evenings, weekends, and holidays with some daytime shifts.
- The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check at their own cost.

**BENEFITS**:
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

- Competitive base pay
- Continuous learning culture
- Opportunities for career growth