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Crisis Support Worker- Mental Health
3 weeks ago
**Job Title**:Crisis Support Worker
- Mental Health Program
**Job Posting #**CSW-MH-010/2025-26
**Date Posted**:May 6, 2025
**Reports to**:Manager, Mental Health and Addictions Programs
**Position Type**:Full Time
**Date Closed**:May 16, 2025
**About Organization**:
Punjabi Community Health Services (PCHS) is a pioneer community-based not for profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 35 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by the Commission of Accreditation on Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ-sensitive organization.
**Why Work at PCHS**:
- 3 weeks’ paid Vacation to start; 4 and 5 weeks after 3 and 4 years of continuous service.
- 7 days’ paid Personal Time on pro-rated basis
- Comprehensive Benefits package (special benefits for gym memberships and winter tires)
- Employee Assistance and Family Assistance Plan
- Various employer-paid training programs and professional development opportunities
- Develop and network through robust community and partner events
- Mileage reimbursement as applicable
- Free on-site parking
- Hybrid work model (contingent on role, service needs)
**About Position**:
We are seeking a Crisis Support Worker. This position will be a part of the Crisis Response Team (CRT). They will collaborate with other members of the multidisciplinary team to support individuals in crisis due to severe mental illness. This role will include triaging calls over the crisis line to being mobile out in the community, conducting risk and safety assessments, mental status examinations, giving support, and developing follow-up plans for clients in the community. Follow-up may include brief monitoring/support, referral to appropriate community organizations/support networks, or collaboration with existing supporting organizations. Risk mitigation and prevention of ongoing or future crisis are the program's goals.
**Qualifications and Skills Required**:
- University Degree in Social Work, BSc. Nursing, or degree in occupational therapy.
- Must be a Regulated Health Professional (Registered Nurse, Registered Psychotherapist, or Registered Occupational Therapist) or Registered Social Worker and adhere to standards of practice as per designated college OR must be eligible and willing to become a regulated health professional or RSW within first 6 months of employment.
- Minimum 3 years of experience working in the acute mental health sector, preferably in the community.
- Experience with crisis intervention techniques and theory-based practice in working with seriously mentally ill, including a good understanding of the Mental Health Act and DSM V as it relates to crisis.
- Knowledge of risk assessments, suicide prevention, and principles of crisis theory and intervention.
- Experience intervening effectively in clinical situations requiring the management of disturbed behavior.
- Comfortable working on the phone and in person in potentially high-risk and stressful situations.
- Ability to work with clients of diverse cultural and social backgrounds.
- Commitment to staying current on relevant legislation, best practices, research, policies, and procedures including ongoing professional development.
- Knowledge of family and social systems.
- Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community, including working with police, court system, and inpatient and outpatient mental health systems.
- Able to function well under pressure and in a fluid environment.
- Demonstrated ability to use computer programs for data entry for assessments.
- Familiarity with the Commission of Accreditation Rehabilitation Facilities (CARF) International standards is an asset.
- Familiarity with Cloud technology and Share-Point is an asset.
- Excellent oral and written communication, organizational and problem-solving skills.
- Strong interpersonal skills, be able to work independently and within a team.
- Ability to communicate effectively (written and verbal), including presentation skills.
**Requirements**:
- Valid driver’s license, regular access to a vehicle with valid insurance
- A satisfactory current Police Check (Criminal Record Check - Level 4) report
- Current CPR and First-Aid certification
- Vaccines (COVID-19 and others) are encouraged
- Fluency in Punjabi, Hindi, Urdu, or any other South Asian languages.
- Public holidays work is required. The employee will often be working in potentially high-risk and stressful situations.
- Local travel by car in the community and to the client’s home is required.
**Key Responsibilities
