Technician, Underwriting New

Job ID : 7379
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $39,000 - $67,300

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Provide exceptional service to broker partners in all interactions.
- Contribute to the achievement of established service level agreements and operational service level agreements.
- Constantly meet expectations in terms of production and quality of the subscription.
- Demonstrate an excellent understanding of underwriting guidelines and standard operating procedures, risk exposure factors, pricing structures, types of guarantees, reinsurance structures and hazards in order to assess risks. class and rate transactions.
- Ensure that insurance policies are priced according to company guidelines and that the rate is adequate in the relevant policy management system.
- Ensure compliance with provincial auto insurance regulations.
- Identify and escalate gaps in SharePoint, case management system, policy management systems and phone system performance, as well as help find opportunities for continuous improvement to maximize efficiency and broker experience.

**What do you bring to the role?**
- Preference will be given to applicants with experience in a commercial underwriting support position.
- Able to prioritize and organize your day-to-day tasks, working efficiently to complete tasks.
- Perform well in a busy environment and remain calm under pressure.
- Courteous, professional and positive interactions with other team members and our Broker partners in all forms of communication.
- Team player adaptable to a changing environment.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Strong attention to detail, ensuring accuracy on transactions handled.
- Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset.
- Ability to perform tasks well in a busy period and to maintain composure under pressure.
- Bilingual (will be considered an asset).

$39,000 - $67,300

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid