Customer & Vendor Services Coordinator (Part-time)

The Halifax Port Authority (HPA) stewards key federal infrastructure and waters at the Port of Halifax as spaces for economic growth, innovation, tourism, and community. The Port’s three main lines of business are cargo, cruise, and real estate.

Our deep harbour and advanced infrastructure mean that Halifax is the only Eastern Canadian port capable of accommodating Ultra Class ships and the largest

container vessels to call at any port in Canada.

Sustainability is built into every facet of the port and how we operate. We make connections between the Port and the community as One Port City, including support for opportunities and partnerships with underrepresented communities. Our sustainability commitment balancing economics, community and the environment is shaping our approach and positioning us as an industry leader and trusted partner.

A recent analysis showed the activity the Port of Halifax contributes billions of dollars to the economy of Nova Scotia and supports more than 25,000 jobs.

**HPA Guiding Principles**

Everyone at Halifax Port Authority is expected to carry out their work in a manner consistent with our guiding principles:

- Be One Port City
- Collaborative & Engaged
- Future Focused
- Sustainable
- Trusted Partner

We believe that when everyone collaborates, we can achieve our vision to be Canada’s Preferred Gateway and our Mission to connect with global markets to create value for our customers, partners, visitors, and community.

At this time, the **Halifax Port Authority (“HPA”)** requires a

**Customer & Vendor Services Coordinator (Part-time)**

The Customer & Vendor Services Coordinator provides direct support to the Team Lead, Farmers’ Market by performing Market set up and maintenance and assisting with customer and vendor services duties at the Halifax Seaport Farmers Market. This position reports to the Team Lead, Farmers’ Market.

**Accountabilities**

**Maintenance**
- Carries out and performs day-to-day customer service and custodial duties to maintain the Halifax Farmers’ Market facility in a clean and safe operating condition.
- Sets up the Market floor for Market Day (s) and Events. Moves furniture and equipment as needed.
- Cleans all public areas of the Market, both interior and exterior, including washrooms as necessary.
- Performs related duties as follows: waste management and cleaning duties, recycling, minor repairs and common area lighting.
- Assists in snow removal operations by shoveling and clearing snow from the sidewalks and entrances.
- Moves furniture/boxes as required and performs light repairs and maintenance of Market assets**.**

**Administrative/Record Keeping**
- Assists the Team Lead, Farmers’ Market on administrative and record keeping future as assigned. This may include; tracking vendor equipment and power usage.

**Market Operations**
- Ensures continuous cooperation with vendors, customers, management, and others. Mediate disputes between vendors.
- Ensures appropriate use of market assets, equipment, and spaces by vendors, customer, and others.
- Keeps the management and general membership informed on market issues and address customer complaints.

**Other**
- 3 days per week (i.e. 24 hours per week). Required to work at the Market on Friday, Saturdays & Sundays.
- Informs supervisor of defective equipment or needing repair.
- Adheres to all safety regulations/measures while performing job. Reports all accidents to supervisor.
- Wears protective clothing and equipment as required and ensures health and safety issues are addressed.
- Collects appropriate records: Maintenance Logs for fire extinguishers, door checks, and others.
- Assists with carrying out and performs day-to-day customer service and custodial duties to maintain the Halifax Farmers’ Market facility in a clean and safe operating condition.
- Assists with setting up the Market floor for Market Day(s) and Events. Moves furniture and equipment as needed. The ability to lift up to 50 lbs. will be required.
- Opens and closes the Market, as required.
- Complies and demonstrates knowledge of all HPA policies, procedures, Programs including the Occupational Health and Safety Policy and Environmental Management Policy

**NOTE**:These are only the basic and primary duties; related and allied duties may be assigned from time to time as may become necessary to the operation of the Farmers’ Market.

**QUALIFICATION (EDUCATION AND EXPERIENCE)**
- Minimum one (1) year of Strong customer service experience with a background in community development and hospitality management is preferred.
- Previous experience in a Farmers’ Market environment and entrepreneurship experience considered an asset.
- Working knowledge of SharePoint, Office 365 and other internet-based tools is required.
- Daily work prioritized, planned and carried out effectively. Demonstrates ability to be self-directed and self-motivated.
- Interacts and cooperates with others in a respectful and supportive manner to assist