Retail Store Manager

The Nooks is currently hiring for a Retail Store Manager in Niagara-on-the-Lake, Ontario.

The Nooks is the first Artisan Retail Business Incubator in Canada Our unique retail model combines in store space, a ‘nook’, with an online marketplace for handmade businesses to grow a successful retail business We give makers 100% of their sales in exchange for a monthly membership fee.

As the Store Manager, you enjoy working with people and are passionate about creating memorable experiences for our team, our customers, and our Nookies. This passion translates to running an exceptional shopping destination, one which delivers the best customer service, the perfect hand-crafted products and most importantly, inspires a team of talented individuals You create an energy and vibe in your store where people are doing what they love, providing a unique and engaging customer experience, keeping the store running smoothly and supporting local Canadian businesses. You will work collaboratively with and support the team, provide leadership and help them to develop in their careers. You communicate with your Regional Manager and Assistant Store Manager (ASM) on sales results, trends and opportunities to better the business. As a leader, you model the core values of the company and act as a role model within the store team.

**Responsibilities and Duties**

**Customer Experience**
- Ensure our customers and Nookie’s have a positive and lasting impression of their experience
- Welcoming, engaging and connecting with our customers in-store, by phone and online
- Learning and educating about makers’ products and sharing your expertise with customers
- Assisting customers locate and select products by making customer specific suggestions to encourage product purchases
- Resolving issues effectively at store level in a timely and positive manner
- Processing point of sale transactions quickly and accurately
- Responsible for store opening/closing
- Staying current, understanding and communicates The Nooks policies as well as the wide range of services and events offered
- Ensuring the store is visually appealing and contributes to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displaysp
- Regular engagement and communication with our Nookie community through our internal business and social app.

**Store Operations & Team Management**
- Schedule retail sales team to ensure all store operations are covered/running smoothly and accountable for payroll control
- Control operational costs and identify cost saving measures where appropriate
- Meeting sales plans by effectively utilizing available resources to maximize business
- Ensure effective zone coverage and breaks/schedules are maintained
- Plans, organizes, delegates, and follows up on work and projects on the retail floor to achieve and measure team goals
- Monitors and improves the productivity of the management team through strong communication, motivation, and team building
- Responsible for recruiting, interviewing, hiring, training and scheduling store staff
- Providing coaching and accountability for team members to achieve or exceed sales goals through effective customer service and product knowledge
- Protect the company’s assets and profits by ensuring loss prevention policies are respected by all team members in the store
- Submit store supply orders adhering with supply order policies and dates
- Understand and adhere to health and safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations

**Vendor Recruitment**
- Host in store Networking Events to meet potential vendors
- Occasionally attend markets and trade shows to meet potential vendors
- Research and connect with potential vendors

**Qualifications**:

- College Diploma in Business, Marketing or related field
- Strong knowledge of customer service principles and processes
- Must have experience, and be comfortable using, a variety of computer software programs
- 3+ years experience in sales, retail, or customer service environments
- 2+ years experience in a leadership position in sales, restaurant, retail, or customer service environment
- Experience in team leadership & facilitation of work
- Interest in social media and content creation as asset

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Niagara On The Lake, ON L0S 1J0: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally entitled to work in Canada?

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 3 years (preferred)
- Retail sales: 4 years (preferred)
- Management: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person