Digital Website Specialist

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Digital Website Specialist, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?
- Support Digital Marketing Manager on various projects and deliverables.
- Playing a major role in supporting end to end the Website CMS platform migration project, including requirements gathering, documentation, use case development and user flow mapping, QA, and UAT
- Advocating for customer experience, website user experience best practices, and website accessibility standards while working with key stakeholders and vendors across digital platforms in both B2C & B2B
- Support project planning, QA, and post-launch maintenance and continuous optimization of Reliance’s digital platforms
- Hands on support for any web and digital operational issues to identify issues, product ownership in understanding how features and elements are intended to work, implementation process and how to resolve issues while also understanding dependencies, potential impact to business goals & timelines
- Support the team in maintaining project schedules, resource planning and helping to keep projects on time, on budget, and of high quality
- Presenting project status updates to internal and external stakeholders
- Regularly leverage data from Google Analytics, Optimizely, Qualtrics, and other website performance measurement tools to measure project performance and provide recommendations for improvements

What do we offer?
- Competitive starting wages
- Consistent full-time hours and opportunity for overtime
- Company vehicle, tools, uniform and equipment all provided
- Ability to earn additional incentives
- Education and training cost subsidy
- Paid apprentice leave for eligible Team Members
- On-the-job training and defined Career Paths to advance your career
- A comprehensive benefits and group savings plan
- Generous discount on Reliance products
- Fast growing company with an award-winning culture

What do you bring?
- 2 - 3 years website management experience, direct experience publishing content and development within CMS platform strongly preferred
- Post secondary education in business/commerce, technology, or a related field is required
- Experience with pulling reports and insights from Google Analytics and/or other digital analytics tools
- Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines
- Meticulous attention to detail
- Experience with creating use cases & customer journey mapping - including defining web user personas
- Self-starter who is highly engaged and can work individually or within a team environment and be receptive to direction
- Good interpersonal & communication skills (both written and verbal)
- Strong presentation, communication, and writing skills are required
- Willingness to roll up your sleeves and do whatever is necessary to get the job done
- Passion for web and digital marketing and always striving to deliver best in class digital experience
- Ability to learn quickly, think strategically and act tactically
- Naturally curious and keen to learn new ideas
- Thorough grasp of the Microsoft Office suite of products (PowerPoint, Excel, Word)
- Clear understanding of web development and content publishing process
- Experience with QA & UAT
- Experience with end to end management or launch of a new product or technology

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.