Reception and Customer Service Worker

1 week ago

Fort Erie, Canada Boy and Girls Club Of Niagara Full time

**Reception and Customer Service Worker**

Position Overview

The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the General Manager.

Terms of Employment
- Part time, hourly (up to 34 hours per week)
- $16.55-$17.55/hour

**Qualifications**:

- Able to provide a current Police Clearance with Vulnerable Sector that is obtained within the last 6 months
- proof of receipt accepted while awaiting original.

Duties and Tasks

Deliverables include but are not exclusive to:

- Provide customer service to members, including registration and addressing customer concerns
- Manage payments, invoices and program service fees
- Register and track participant attendance in member database
- Promptly address all customer inquiries/concerns or relay them to the General Manager
- Maintain relationships in accordance with the Club’s privacy policy

**Why Work at the BGC Niagara?**

As part of Canada’s largest child and youth-serving agency, BGC Niagara is a charitable, community-supported organization dedicated to helping children and youth reach their full potential.

Since 1960, the BGC Niagara has provided a broad spectrum of services for children and youth 0 - 24 years of age, including food, shelter, transportation, childcare, aquatics, recreation, physical activity, leadership, and life skill programs.

Today, BGC Niagara serves vulnerable children and youth across the Niagara Region. As a leading provider of quality programs for children and youth, BGC Niagara offers transformative experiences that are accessible, reliable, and open to all, with a focus on providing safe places where kids can develop confidence, gain skills, and experience success.

The BGC Niagara is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

**Job Type**: Part-time

**Salary**: $16.55-$17.55 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you able to work Monday - Friday 3pm - 9pm or 4pm - 9pm?

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Police Check (Vulnerable Sector) (preferred)

Work Location: In person

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