Bilingual French/english Customer Service Agent On Site Only
3 days ago
**Bilingual French/English Customer Service Representative - ON-SITE**
**Job Type: Full Time ON SITE Winnipeg**
**Hours: Vary from 7:30 am-4:00 pm**
**Salary: $19.50 CAD**
About AnswerNet
Job Summary:
Join our team and together we can help people help others Our talented team represents various Non-Profit organizations and works hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated, and have the passion to make a difference, this is the job for you
**Job Duties / Responsibilities / Essential Functions**:
**Must be able to read, write, and speak French & English clearly, without hesitation or pauses.**
- Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
- Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience
- Maintains a working knowledge of client products, services, and promotions
- Ensures compliance with all client and company policies and procedures and written standards of performance
- Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability
- Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested
- Educating the customer on ways they can support their cause
**Required Knowledge /Skills / Abilities / Qualifications**:
- Education equivalent to a High School diploma/GED or the equivalent in related work experience.
- Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
- 1 year of customer service experience
- Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
- Excellent computer and administrative skills (Type 35 WPM )
- Demonstrates effective verbal and written communication skills
- Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
- Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role
**WAH Requirements**:
**PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)**
**Hard-wired high-speed internet connection (ethernet cable)**
**USB-connected Headset**
**Webcam**
**A quiet dedicated place to work free from distractions including pets and children.**
**Education**: Preferred
- High School or better
**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
-
Customer Service Tax Agent
2 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring **Inbound **French** **Bilingual Customer Service Tax Agent!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? We also want...
-
Winnipeg, Canada AnswerNet Full time**REMOTE Bilingual French/English Customer Service Agent** **Job Type: Full Time - Work from Home** **Hours: 11 pm-7 am Mon-SUN** **Salary: $19.47 Hourly** **Benefits: Available after 60 days for full-time employees** About AnswerNet process over 125 million interactions per year. Summary of Position: We are looking for remote customer-oriented service...
-
Winnipeg, Canada AnswerNet Full time**Bilingual French/English Customer Service Representative - ON-SITE** **Job Type: Full Time ON SITE Winnipeg** **Hours: Vary from 7:30 am-4:00 pm** **Salary: $17.50-$19.00 CAD** **Benefits: Available after 60 days for full-time employees** About AnswerNet Job Summary: Join our team and together we can help people help others! Our talented team...
-
Winnipeg, Canada Johnston Group Inc. Full timeBilingual (English & French) Customer Care CoordinatorJoin to apply for the Bilingual (English & French) Customer Care Coordinator role at Johnston Group Inc.Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed...
-
French Bilingual Client Service Agent
4 weeks ago
Winnipeg, Canada Manpower Full timeOur client, a leading organization in customer service and support, is seeking a dedicated French Bilingual Client Service Agent to join their team. Job Title: French Bilingual Agent (Onsite) Location: Winnipeg Manitoba - Onsite Pay Range: $19.50 per hour Shift: Monday through Friday, 8:00 AM to 4:00 PM CST What's the Job? Handle inbound and outbound...
-
Bilingual Customer Service Rep, English
3 days ago
Winnipeg, Canada Cabela's Full time**Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**:Onsite at Cabela's...
-
Winnipeg, Canada AnswerNet Full time**Bilingual Spanish/English Customer Service Representative - ON-SITE** **Job Type: Full Time ON-SITE, Winnipeg** **Hours: Vary** **Salary: $19.50 CAD** About AnswerNet Job Summary: Join our team, and together we can help people help others! Our talented team represents various Non-Profit organizations and works hard to make a difference in our world....
-
Remote Bilingual Customer Service Agent
3 weeks ago
Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada MCAP Full timeA financial services company is seeking a Customer Service Representative to assist clients remotely with inquiries about its products and services. The ideal candidate should have excellent communication skills, ability to work independently, and experience in a customer-facing role. Bilingual in French and English is required. This full-time position...
-
Customer Service Representative
7 days ago
Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time**Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...
-
Bilingual Client Services Pro — English/French
3 weeks ago
Winnipeg, Canada Aplin Full timeA leading North American distributor in Winnipeg is seeking a Bilingual Client Service Representative. This full-time position involves acting as the primary contact for customers, managing orders, and developing relationships. The ideal candidate is fluently bilingual in English and French with prior customer service experience. Competitive salary with...
