Rent Bank Case Manager

6 days ago

New Westminster, Canada Purpose Society Full time

**Wage**: Based on Experience

**Location**: 40 Begbie Street, New Westminster (primarily) and other Purpose Rent Bank locations as required

**Hours**: 35 hours per week - Business Hours - Monday to Friday

**Overview**

**Core Duties**:

- Addresses inquiries related to the Purpose Society Rent Bank Program for their community.
- Assesses whether people making inquiries meet the qualifications for a loan or a grant.
- Reviews Pre-Assessment Forms and contacts all applicants for follow up.
- Provides appropriate referrals to other services provided by Purpose Society or within the local community - such as: financial, legal, housing, health/nutritional and income supports.
- Liaises with the Ministry of Social Development & Poverty Reduction staff BC Rent Bank where needed.
- Provides an explanation of the Loan Application process and provides Loan Application packages to eligible applicants.
- Determines what supporting documentation is required with each Loan Application.
- Reviews submitted Loan Application packages and conducts follow up with the applicant/s, landlords, employers, and other service providers, when needed.
- Determines if the applicant is best supported by a loan, grant or a combination of a loan and a grant.
- Meets once a week with the Loan Review Committee to present completed Loan and Grant Applications for review by the Loan Review Committee.
- Advises loan applicants of the determination of the Loan Review Committee. Where appropriate provides them with referrals to other services.
- When the Loan Review Committee has approved a loan, negotiates loan terms with the applicant.
- Meets with successful applicants to provide the loan funds as well as to review and sign loan terms.
- Processes loan payment deferments and follows up on missed loan payments.
- Maintains program statistics, reports, loan payments and case management information in an accurate and timely manner.
- Identifies market rental housing trends.
- Attends BC Rent Bank meetings, training and seminars as required.

**Additional Duties**:

- Explores different funding opportunities through direct asks to developers, donors, private companies, and other relevant agencies.
- Liases with City of New Westminster and BC Rent Bank staff where appropriate.
- Participates in BC Rent Bank working groups where appropriate.
- Attends relevant meetings and conferences with a focus on housing issues.
- Maintains program forms and marketing materials, as needed.

**Qualifications**:

- A 4 year degree from a recognized post-secondary institution in Social Work, Human Services, Finance, or other related programs is required.
- Experience working in a Rent Bank Program is required. Extensive experience in a related field may also be considered.
- Experience providing services for at-risk and/or marginalized populations is required.
- Experience in a non-profit organization is preferred.
- Ability to function effectively in difficult and/or crisis situations is required.
- Knowledge of local resources is an asset.
- Clear criminal records check.
- Must be willing and able to work at various Purpose Society Rent Bank Program locations as required.
- Must have a clear driving record.

**Attention**: Bruce Foster, Rent Bank Program Coordinator

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