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Intake Specialist

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
As an Intake Specialist you will join the Business Banking, Contact Centre & CAM Technology Intake team. You will manage, process, assess, and supporting all intakes. You will facilitate weekly intake meetings. You will ensure all intake details are captured, complete and accurate in the Jira Intake management system.

How You’ll Succeed- Intake Review - Review and assess all requests and ensure they are assigned to correct channel. Facilitate weekly intake meeting, providing summary of action items- Planning and coordination - Interact with multiple Teams including Business Analysts, Developers, QA Teams and Business partners to gather and understand requirements- Project Management Support - Maintain a repository of intakes. Provide continuous improvement ideas and work closely with internal partners to ensure that work is efficient, effective and delivered on time. Coordinate activities to ensure accurate and timely delivery of estimates and reporting.- Reporting - Produce and present reporting to various stakeholders. Produce weekly intake meeting agenda and support assembling of estimates to senior management- Teamwork & Relationship Management
- Ability to establish and build healthy working relations and partnerships.- Time & Priority Management
- Ability to assess and prioritize tasks in a fast paced environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Who You Are- You demonstrate experience in varied areas of the bank and have worked in a project management environment.- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.- You can demonstrate experience in: 2+ years in a related role with exposure to SDLC Lifecyle management, Project intake management principles and procedures. Able to work on multiple assignments if required simultaneously. Strong problem solving skills, and effectively communicate with management / stakeholders.- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way- It is an asset if you have experience of ticketing tools (Jira, Confluence, SharePoint Online etc.) Financial Institute working knowledge, prior intake process or design/analytical experience.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Communication, Problem Solving