Customer Technical Support

1 week ago

Toronto, Canada INCOM WEB & E-MARKETING SOLUTIONS Full time

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers.

With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a Customer Technical Support / Onboarding Specialist

We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.
- Work directly with new customers to ensure successful on-boarding and adoption
- Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
- Perform web-based training and support through online tool such as EasyWebinar, Zoho Meetings
- Provide excellent support and ensure a high retention rate.

**Qualifications/Requirements**:

- 2+ years relevant work experience in a customer-facing, customer support, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
- Impeccable verbal communication and interpersonal skills;
- A positive attitude and ability to excel under pressure
- Ability to maintain a high level of client retention and satisfaction;
- Capable of working independently and cross-functionally, multitasking;
- A detail-oriented with strong time management skills;
- Knowledge of the digital marketing space, and a passion for marketing technology
- Experience with HTML and Content Management Systems (CMS) is an asset
- Tech savvy with the ability to navigate apps and software
- Experience with CRM software
- Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
- SaaS: 2 years (preferred)
- Enterprise Software: 2 years (preferred)

**What We Offer You**:
A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.

Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.

A young team of bright individuals who inspire and help each other.

Great earnings and career advancement potential.

Benefits and performance bonuses.

Convenient location - 2 min walk from Sheppard West station

**Job Types**: Full-time, Contract, Permanent

Pay: $47,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 2 years (required)
- software technical support: 2 years (required)

**Language**:

- fluent English (required)

**Location**:

- Toronto, ON (preferred)

Work Location: In person

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