Customer Technical Support

2 days ago

Toronto, Canada INCOM WEB & E-MARKETING SOLUTIONS Full time

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers.

With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a Customer Technical Support / Onboarding Specialist

We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.
- Work directly with new customers to ensure successful on-boarding and adoption
- Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
- Perform web-based training and support through online tool such as EasyWebinar, Zoho Meetings
- Provide excellent support and ensure a high retention rate.

**Qualifications/Requirements**:

- 2+ years relevant work experience in a customer-facing, customer support, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
- Impeccable verbal communication and interpersonal skills;
- A positive attitude and ability to excel under pressure
- Ability to maintain a high level of client retention and satisfaction;
- Capable of working independently and cross-functionally, multitasking;
- A detail-oriented with strong time management skills;
- Knowledge of the digital marketing space, and a passion for marketing technology
- Experience with HTML and Content Management Systems (CMS) is an asset
- Tech savvy with the ability to navigate apps and software
- Experience with CRM software
- Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
- SaaS: 2 years (preferred)
- Enterprise Software: 2 years (preferred)

**What We Offer You**:
A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.

Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.

A young team of bright individuals who inspire and help each other.

Great earnings and career advancement potential.

Benefits and performance bonuses.

Convenient location - 2 min walk from Sheppard West station

**Job Types**: Full-time, Contract, Permanent

Pay: $47,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 2 years (required)
- software technical support: 2 years (required)

**Language**:

- fluent English (required)

**Location**:

- Toronto, ON (preferred)

Work Location: In person

  • IT Analyst IV

    2 weeks ago

    Toronto, Canada Global Technical Talent Full time

    Primary Job Title: IT Analyst IV – Technical Support Alternate/Related Job Titles: Application Support Analyst Technical Support Specialist IT Access Management Analyst Systems Support Analyst AML Application Support Specialist Location: Toronto, ONOnsite Flexibility: Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor...

  • Technical Customer Support

    2 days ago

    Toronto, Canada Sync.com Full time

    **About the company** Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone - by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively...

  • IT Analyst IV

    3 weeks ago

    Toronto, Canada Global Technical Talent Full time

    Primary Job Title:IT Analyst IV – Technical SupportAlternate/Related Job Titles:Application Support AnalystTechnical Support SpecialistIT Access Management AnalystSystems Support AnalystAML Application Support SpecialistLocation:Toronto, ONOnsite Flexibility:Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor Days:...

  • Technical Customer Support

    7 days ago

    Toronto, Canada Dynatrace Full time

    **Your role at Dynatrace**: We are looking for a highly motivated individual who loves to work with web technology, in a fast-paced environment, wants to grow their understanding of Ecommerce and why performance matters. This is not just a job; it is a starting point for a career at Dynatrace. **What You’ll Do** Technical Support - Triage incoming...

  • Technical Customer Support

    20 hours ago

    Toronto, Canada Sync.com Full time

    About the company Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively...

  • Customer Support

    7 days ago

    Toronto, Canada Blackcart Full time

    Blackcart's Try Before You Buy software brings the in-store shopping experience to eCommerce. We integrate into existing eCommerce stores, enabling shoppers to try products at home for free and only pay for what they decide to keep. Blackcart-powered merchants see 24% higher purchase conversions, 51% higher average order values and 39% higher net sales. We...

  • Junior/intermediate Technical Support Specialist

    1 week ago

    Toronto, Canada GAM Technical Services Full time

    Salary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...

  • Junior/intermediate Technical Support Specialist

    1 week ago

    Toronto, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Technical Customer Support Representative

    1 week ago

    Toronto, Ontario, Canada Sync Full time

    About the company Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively...

  • Customer Service Technical Support

    5 days ago

    Toronto, Ontario, Canada MadCap Software, Inc. Full time

    About UsAt MadCap Software, we're at the forefront of developing best-in-class software solutions for content creation, collaboration, publishing, management, and analytics & reporting. More than 10,000 leading organizations around the globe rely on MadCap Software's solutions to create better content experiences for their customers and employees. Come join...