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Production Support Specialist Ii
3 weeks ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada.
About the opportunity
Dayforce is looking for a Production Support Specialist II to join our Cloud Hosting team
- Shift: 3:00 PM to 11:30 PM EST
What you’ll get to do
- Provides technical support on file transmission activities for a production processing environment
- Detects, diagnoses, and reports problems related to file transmissions
- Follows escalation procedures, when appropriate, to resolve incidents, problems, or known errors promptly
- Assists development teams in requirements definition, system design, and delivery of projects
- Verifies technical specifications for development projects
- Participates in disaster recovery activities, including the development and maintenance of documentation
- Conducts production support validations
- Maintains and ensures audit items are accounted for (SOC1 & SOX)
- Participates in change management reviews, confirmation of changes implemented, and validates associated documentation
- Perform other related duties as assigned
Skills and experience we value
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner to all appropriate audiences including executive-level
- Computer Science degree/cert or equivalent experience
- File Transmission knowledge
- Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
- Ability to demonstrate interpersonal and teambuilding skills and manage conflict
- Ability to analyze and solve problems using learned techniques and tools including escalation practices
- Team skills, including the ability to establish and maintain effective working relationships
- General business skills, industry knowledge, and planning skills
- Strong analytical, statistical, and problem-solving skills
- Ability to utilize judgment in decision-making progress and decisions related to the job tasks
- Strong organizational skills and ability to handle multiple tasks and meet deadlines
- Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
- Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and public
What would make you really stand out
LI-Remote
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
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