Pc Support Technician

Collins Aerospace is looking for a PC Support Technician based out of the Edmonton Airport in Edmonton, Alberta, Canada. The PC Support Technician will assist in providing basic technical support for computers and associated networks. This individual will be performing these duties in a face-to-face customer environment.

The PC Support Technician will perform rotating shift work in a 24x7x365 environment.

Rotating Shifts:

- Shift morning - 08:00 to 16:00
- Shift evening - 16:00 to 00:00
- Shift midnight - 00:00 to 08:00

**Onsite**:Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

**Primary Responsibilities**:

- Installing/replacing hardware (computers, printers, laptops, etc.) and validating solution implementation is completed
- Responds to any trouble calls from the Customer(s)
- Troubleshoot and identify hardware errors in computers, printers, laptops, etc.
- Work with asset, spares and consumables management

**Basic Qualifications**:

- HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience.
- OR In the absence of a HS diploma, GED or AA/AS degree, 4 years of relevant experience is required.
- Must be able to maintain Restricted Area Identity Card (RAIC)
- Must be able to work in Canada

**Preferred Qualifications**:

- Possess a minimum of 1 year of experience as a field technician role or comparable experience
- Knowledge and experience with Windows 7 and 10 platforms
- Possess troubleshooting skills, and the ability to identify hardware errors in computers, printers, laptops, etc.;
- Understands SLAs, severity levels, and industry best practices.
- Possess strong communication skills (verbal and written English)
- Experience with asset, spares and consumables management

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

**Collins Aerospace Diversity & Inclusion Statement**:
**Diversity drives innovation; inclusion drives success**. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

**WE ARE REDEFINING AEROSPACE.**

**Onsite**:Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

**Hybrid**:Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

**Remote**:Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

- Background check and drug screen required (every external new hire in the U.S.)
- Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths